About Aurelien
French
Native or bilingual
English
Fluent
Experience
- ProlvalSupport Technician / OperationsBANKING AND INSURANCEFebruary 2016 - June 2018 (2 years and 4 months)Paris, FranceIn a support center, alerted by phone, email by the business or by monitoring tools, depending on the different clients and procedures in place, I had to report, inform clients about the status of their infrastructure, and resolve level 1 and 2 incidents.
- ARIANE GROUP, BordeauxSupport Technician/ OperationsJuly 2018 - April 2020 (1 year and 9 months)
- Incident management and monitoring with incident creation and requests via JIRA.
- Monitoring of change requests to Operations and incident resolution.
- Management of support requests and communication of request progress to teams.
- Intervention on data for list purposes, re-enabling after software malfunction or migrated data
- Management and administration of Windows systems (GPO assignments, script patches, server deployment, OS installation and configuration, user home creation, quota management)
- Vmware virtualization
- Interface and
- Agirc-ArrcoOperations AnalystBANKING AND INSURANCEFebruary 2021 - July 2022 (1 year and 5 months)
- Operations monitoring
- Analyze simple batch incidents (autoticketing)
- Prepare morning reports for all environments in the covered scope
- Manage and control plan rollouts across all environments in scope (PROD/PREX/HOMOL/PROJECT/PUBLISHERS)
- Write and disseminate instructions to control room operators
- Lead the morning weather report: present the batch plan execution to functional support to provide elements and visibility on night incidents
- Propose continuous improvement actions
- Operate application server tasks: stop/restart
- Flow management
- Identify night flow incidents and acknowledge them
- Analyze and resume simple morning incidents
- Populate and maintain activity documentation repositories
Recommendations
Be the first to recommend Aurelien
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- BTS Electronic and Digital SystemsLycée Jean Perrin - Saint Ouen l'Amône2013