Freelancer profile translated to English.
Back to original languageAbout Aurélien
Customer service expert with over 5 years of experience. I have worked for large groups such as Booking.com (Berlin) and Photoweb.fr (Grenoble) as well as for e-commerce companies present on Amazon Seller Central and Shopify using the drop shipping model.
I am operational to work on multiple CRM platforms across all channels.
Having worked abroad for several years, I carry out my missions in both French and English, in B2C and B2B.
I would be delighted to put my skills to work for your company.
German
Basic
Spanish
Basic
English
Fluent
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- VertellisCustomer Service Manager France and SpainENTERTAINMENT AND LEISUREAugust 2022 - Today (3 years and 10 months)Manille, Philippines- Responsible for French and Spanish markets (customer service, marketing, logistics).- email marketing (flodesk)- amazon seller, shopify, bigblue shipment, reamaze, slack,- tracking shipments, returns, refunds- translation- copywriting
- PhotowebCustomer Service ExpertE-COMMERCEJune 2018 - Today (8 years)Grenoble, France• Management of customer requests (email, chat, phone)• Advice to clients regarding the creation of their products• Management of returns, refunds, and exchanges• Reporting bugs and other technical issues
- GoodBoyCustomer Service ManagerE-COMMERCEFebruary 2018 - February 2019 (1 year)Le Mans, France• Daily management of Shopify and Amazon Seller Central pages• Responding to product and seller comments on the Amazon Marketplace• Management of returns, refunds, and exchanges• Management of promotions and discounts• Prevention and resolution of problems. Translation of product descriptions
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Education
- BachelorUniversity of Economics and Management of Pécs (Hungary)2009
- WSET 2 (Wine and Spirits Education Trust)WSET 2 (Wine and Spirits Education Trust)2011
Skill set (16)
Categories
- Support Functions