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Aurélie JarniacAJ

Aurélie Jarniac

Administrative & Digital Assistant 🌟

€200/day
Montpellier, FR
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Aurélie

Rigorous, caring digital assistant… and always ready to help


With nearly 10 years of experience at Nespresso (Nestlé), I learned to be rigorous, organized, and customer-focused.
I developed real expertise in administrative management, operational monitoring, team coordination, and customer service — always with an obsession for quality, efficiency, and human relationships.

Today, I put this mindset to work for freelancers, SMEs, and startups who want to delegate, structure, and move forward… quickly and effectively!

🎯 Specifically, I can help you to:
• Manage your calendars, emails, documents, and reporting
• Organize your travel, reservations, and professional events
• Coordinate your teams, service providers, or clients
• Update your digital content (website, app, social media)
• Handle invoicing, follow-ups, and administrative tasks
• Manage your customer relations and after-sales service (always with great care)

✨ …and go further when needed:
• Recruit your future talent: writing and posting job offers, sourcing, CV screening, pre-qualification, interview scheduling
• Also assist you in your personal life: booking travel or restaurants, managing your personal schedule, preparing documents (moving, paperwork, declarations…)

Available 7 days a week, I am responsive, autonomous, a good listener, and always motivated to save you time (and a little peace of mind as a bonus).
I don't make coffee (well, maybe), but I take care of everything you no longer have time for. And with a smile.

📬 Available now for regular assignments or express support.
When do we start? 😊
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Nespresso
    Assistant Store Manager
    January 2016 - Today (10 years and 5 months)
    Montpellier, France
    💼 Managerial and operational responsibilities
    🎯 Team management:
    • Individual and group coaching
    • Daily briefings
    • Active listening
    • Skills development

    📈 Business development:
    • Performance indicator management
    • Sales promotion and objective tracking

    🏪 Operational management:
    • Floor organization
    • Customer flow and dispute management

    📋 Procedure compliance:
    • Monitoring adherence to internal directives (front & back office)

    💰 Cash management:
    • Discrepancy tracking
    • Regular reporting
    • Bank reconciliations

    📦 Stock management:
    • Logistics activity management in coordination with Buyers

    🤝 Supplier & service provider management:
    • Administrative follow-up
    • Management of relationships with external partners
  • ChefsTouch
    Digital Assistant
    June 2024 - Today (2 years)
    • Email and customer support management (responding to chefs' questions, app users, etc...)
    • Support for organizing digital events (webinars, chef interviews, etc...)
    • Creation and management of tracking spreadsheets

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