Aurélie Haspe

I assist entrepreneurs in the administrative management of their business so they can refocus on their core business.

My areas of action range from basic administrative management (drafting correspondence, preparing quotes and invoices) to complete management (monitoring, following up on unpaid invoices and customer reminders, managing email inboxes, customer and supplier relations, etc.).

I also handle pre-accounting to act as a link between the entrepreneur and their accounting firm. The annual accounts are streamlined thanks to regularity and monthly bank reconciliations.

Represent the General Management. Be in charge of the hotel in the absence of the General Manager and the Operations Manager. Assist the Head of Reception in their daily tasks. Identify, welcome, and follow VIP guests. Receive and handle customer complaints. Manage complaints. Ensure the maintenance of quality standards. Supervise and assist operational teams on the ground. Apply safety and security procedures in case of incidents. Prepare Front Office reports. Manage satisfaction questionnaires. Participate in the recruitment process for new employees.

Handle guest arrivals and departures. Check reservations for the next 7 days. Manage room occupancy schedule. Manage a cash register. Handle invoicing and client account follow-up. Manage debtors. Handle complaints. Train and supervise a team of 2 receptionists. Lead and coordinate the work of receptionists. Ensure proper application of procedures. Comply with quality standards. Manage the Reception schedule. Perform Night Audit shifts.