Aurelie Hardy

Customer base development, opening new accounts, public market management, order entry, order taking by phone, request for credit notes, telephone prospecting via a CRM base, proposing services and promotional offers, updating a customer file in a CRM base, establishing quotes, chasing unpaid invoices, responding to inbound calls.

Prospecting by phone for a customer portfolio via a CRM base, proposing services and promotional offers, updating a customer file in a CRM base, establishing quotes, chasing unpaid invoices, relaying customer feedback, responding to inbound calls.

Welcoming, informing, and responding to professionals' requests to retain them. Taking, managing, and tracking customer schedules. Processing requests and updating customer databases. Managing and tracking a customer portfolio by sector. Preparing selections for customers. Sending quotes and preparing orders. Managing product backorders and chasing payments. Organizing and setting up stands at trade fairs and shows, overseeing promotions. Managing and improving after-sales service actions and disputes.