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Aurelie Da SilvaAD

Aurelie Da Silva

CRM Architect / Omnichannel Automation / Audit

€600/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Aurelie

Need to monetize your database and maximize every step of your sales funnel without exploding your acquisition costs?

With over 15 years of experience in digital marketing and e-commerce data, I help brands (B2B/B2C) architect their CRM strategy and deploy intelligent automation. My goal: to transform your prospects into buyers and your customers into ambassadors.

Where many settle for sending mass campaigns, I design automated scenarios based on real user behavior to optimize your entire conversion funnel.

My added value for your business:
- Sales Funnel Optimization: Diagnosis of friction points in your funnel (from discovery to purchase). Creation of behavioral triggers to capture intent at the right time (welcome sequences, abandoned carts, re-engagement).

- Omnichannel Automation Scenarios: Orchestration of fluid and synchronized journeys. I coordinate your various channels (Email, SMS, on-site notifications) to offer a consistent customer experience without saturation.

- Advanced CRM Segmentation: Analysis and cleaning of your database to target high-value profiles (Customer Lifetime Value) and personalize your messages at scale.

- Data-Driven Management: Mastery of analytical tools (including GA4) to accurately track the revenue generated by each scenario and optimize KPIs.

From the initial strategic audit to technical configuration in your tools (Klaviyo, Brevo, Kiliba...), I deliver turnkey solutions that generate 24/7 growth.

Let's discuss your objectives to activate your e-commerce ecosystem's performance levers now.
  • French

    Native or bilingual

  • English

    Fluent

  • Portuguese

    Basic

Remote only
Primarily works remotely

Experience

  • Responsable E-commerce & Marketing - Secteur Équipement Professionnel⁠
    Marketing & CRM Manager - B2B / B2C Distribution Leader
    May 2023 - Today (3 years and 1 month)
    3 Paris, CV, Philippines
    – Marketing Automation & CRM: design, segmentation, and deployment of +25 automated CRM scenarios to maximize engagement and optimize each stage of the conversion funnel (Lead Generation).
    – Paid Acquisition Strategy: management of the SEA strategy with a specialized agency.
    – Inbound & Content Marketing: omnichannel content strategy (SEO, social media, blog, conversational platforms/generative AI) to capture qualified traffic and strengthen brand awareness.
    – Go-to-Market & Events: coordination of product launches, brand management, and strategic event management (trade shows, workshops).
    – Management & Data Analysis: supervision of a multidisciplinary team of 2 people. Rigorous KPI analysis and dashboard creation to guide decisions.
    ✦ Results: Conversion rate of 1.82% with an average order value of €268 in a contracting market sector | Optimization of audience engagement to 50.68% and achievement of a qualified CTR of 3.44% | Business Generation & Profitability: Achievement of annual ROI through automation.
    CRM & Marketing Automation Omnichannel Scenario Creation CRM Architecture Product Launch Strategy Data Analysis & KPIs
  • POREE-HAVLIK
    Collection, Marketing & Digital Manager B2B / B2C
    January 2020 - May 2023 (3 years and 4 months)
    Le Plessis-Bouchard, France
    – Website Ecosystem & CRO Overhaul: full management of the website redesign, optimization of UX and customer journey.
    – Lead Generation & Marketing Automation: creation, segmentation, and implementation of automated CRM scenarios and targeted newsletters to acquire and nurture a pipeline of qualified prospects.
    – Brand Management & Licenses: product development and deployment of launch strategies under national brands and leading international licenses (Disney, Sophie la Girafe).
    – Growth & Influence Marketing: deployment of the social media strategy and establishment of structured collaborations with influencers/ambassadors to boost organic acquisition.
    – Creation of Marketing Materials: design and deployment of all sales support tools (leaflets, flyers, displays) to maximize in-store impact.
    – Brand Content & Video Production: writing creative briefs and managing external agencies for the production of promotional videos (products and licenses), from art direction to final approval.
    – Management & Coordination: recruitment and supervision of a multidisciplinary team of 6 people (manufacturing, content, design, digital) and coordination of external agencies.
    ✦ Results: +40% increase in web traffic following the global redesign | Creation of the B2C database with an engagement rate of 45% and a qualified CTR of 4.47%.
    Product Launch Strategy CRM Architecture E-commerce Store Website Redesign Data Analysis & KPIs
  • BEST OF TV
    Product Manager & Go-to-Market B2C
    June 2018 - January 2020 (1 year and 7 months)
    Boissy-l'Aillerie, France
    – Product Lifecycle Management: complete management of the development and commercialization of well-known product ranges (Toys, Beauty, Kitchenware) in national and international markets (France, Belgium).
    – Trade Marketing: creation of strategic POS materials to optimize sales in the field.
    – Sales Channel Activation: implementation of sales promotion actions adapted to the requirements of mass retail, DIY, and specialized retail. Creation of Demo Video Content: modeling of product briefs and coordination of production agencies for the creation of advertising and demonstration videos to boost e-commerce and retail sales. Competitive Intelligence: rigorous analysis of competitive intelligence to redirect strategic launches.
    Product Launch Brand Strategy

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Education

  • General Degree in Sales, Commerce, and Marketing
    CNAM
    2020
    Licence Générale Vente, Commerce et Marketing
  • Digital Marketing Training
    Digi-Atlas
    2023
    Formation Marketing Digital

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