Freelancer profile translated to English.
Back to original languageAbout Aurélie
👩🏻💻 Customer Care manager | Premium Customer Service | Right-hand woman for entrepreneurs | +4 years of experience.
🔥 Graduate with a Master's degree (BAC+5), professional, fast learner, reliable, autonomous.
🤝 Available for short-term and long-term, one-off or recurring assignments.
⚖ Partner in your balance, I intervene in optimizing the customer journey and customer experience for optimal satisfaction and loyalty.
✨ Specialist in 5-star service: rated 5/5 on all my assignments.
◉ WHY HIRE ME?
I support my clients with their challenges:
❤️ Customer Experience & Satisfaction
📂 Administrative Management & Organization
⚡️ to reduce their mental load & lighten their schedule.
◉ MY CUSTOMER CARE SERVICES - EXECUTIVE'S RIGHT-HAND WOMAN
✽ CUSTOMER CARE & RELATIONSHIP MANAGEMENT
- Client onboarding / offboarding
- Client follow-up and reminders
- Message and community management
- Creation or modification of FAQs, guides, or tutorials
- Customer satisfaction, reviews, and testimonials
- Customer experience optimization
✽ ADMINISTRATIVE MANAGEMENT
- Quotes, invoices, administrative follow-up
- Bookkeeping and document organization
- Email inbox management and sorting
- Partner and recruit onboarding
✽ ORGANIZATION & COORDINATION
- Operational and organizational support for your projects and events
- Support in structuring / creating processes
- Support in managing your social media (scheduling and publishing your content, responding to comments)
- Appointment scheduling
- Updating training platforms/websites
◉ WHO AM I?
👩🏻💻 Aurélie | Customer Care Manager & Office Manager | Right-hand woman for entrepreneurs
📝 My finance studies provide me with rigor, professionalism, reliability, analysis & advice.
🤝 Fluid communication, responsiveness, autonomy.
🔥 Are you looking for a trusted right-hand woman to support you?
💬 Write to me now! I'll respond within 24 hours
French
Native or bilingual
English
Fluent
Spanish
Conversational
Portuguese
Basic
Remote only
Primarily works remotely
Experience
- Aurélie Digit'AssistCustomer Success ManagerSOCIAL NETWORKSMay 2025 - Today (1 year and 2 months)Customer Success Manager assignmentSports SectorAfter more than a year of Customer Care assignment, the mandate was evolved to a Customer Success Manager mandate.Several tasks related to client portfolios and satisfaction:- Personalized follow-up of the coached individuals assigned to me and their progress (reminders, monitoring engagement, etc.)- Traditional follow-up of program coached individuals and their progress (reminders, monitoring engagement, etc.)- Community management (stimulating engagement, mutual support...)- Management of the organization and reminders for live sessions (polling date/time/theme, specific events...)- Management of technical incidents (on applications during or after installation)- Management of payment incidents (reminders, processes, organizing a call if needed)- Management of the organization and collection of testimonialscustomer experience - customer service - customer care - client follow-up - client management - customer satisfaction - virtual assistant - executive's right-hand woman - reliability - trust - compliance - responsiveness - autonomy - office manager
- Aurelie Digit'AssistDigital Assistance: Customer CareSPORTSJune 2024 - May 2025 (1 year)Assignment asCustomer Care ManagerSports SectorSeveral tasks related to client portfolios and satisfaction:- Follow-up of coached individuals and their progress (reminders, monitoring engagement, etc.)- Community management (stimulating engagement, mutual support...)- Management of the organization and reminders for live sessions (polling date/time/theme, specific events...)- Management of technical incidents (on applications during or after installation)- Management of payment incidents (reminders, processes, organizing a call if needed)- Management of the organization and collection of testimonialscustomer experience - customer service - customer care - customer care management - customer success - client follow-up - client management - loyalty - customer satisfaction - virtual assistant - executive's right-hand woman - reliability - trust - compliance - responsiveness - autonomy - office manager
- Aurélie Digit'AssistVirtual Assistant - Executive AssistantCULTURENovember 2025 - Today (9 months)Virtual Assistant - Executive Assistant assignmentSecond-hand SectorSeveral varied tasks performed as part of this mandate:- Website update (WordPress)- Follow-up of ongoing files and cases- Management and follow-up of personal assistance requests (administrative procedures...)- Management and follow-up of administrative assistance requests (deadline tracking, subscription management...)- Document filing- Communication with new team recruitsNon-exhaustive listexecutive assistant - personal assistant - file management - email management - customer experience - customer service - customer care - client follow-up - client management - customer satisfaction - virtual assistant - executive's right-hand woman - reliability - trust - compliance - responsiveness - autonomy - office manager
Recommendations
+2
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Education
- Digital Assistant TrainingAcadémie AD - Web Indépendantes2024Fiabilité - crédibilité - confiance - réactivité - adaptation - apprentissage - administratif - prise de notes - attentif - expérience client - service client - suivi client - gestion de dossiers - satisfaction - écoute-active - communication - customer care - assistante virtuelle - assistante personnelle - assistante exécutive - adjointe virtuelle - bras droit du dirigeant - office manager - gestion administrative
- Dual Degree - MBA Accounting, Accounting and FinanceUniversité Laval, Québec2022Fiabilité - crédibilité - confiance - réactivité - adaptation - apprentissage - administratif - prise de notes - attentif - expérience client - service client - suivi client - gestion de dossiers - satisfaction - écoute-active - communication - customer care - assistante - analyse financière - pré-comptabilité - conseil - rédaction
Certifications
- SYSTEME.IOSystème.io2024