About Aurélie
French
Native or bilingual
English
Fluent
Experience
- EducademyDigital Project Manager - Customer RelationsEDUCATION AND E-LEARNINGJanuary 2023 - September 2024 (1 year and 8 months)Paris, France🎯 Mission: Manage product projects and optimize the success of 1500+ entrepreneurs in training🔧 PROJECT MANAGEMENT:- Managed platform migration for 1000+ clients to a new LMS (0% loss)- Complete redesign of the customer journey (onboarding → long-term success)- Restructuring of knowledge management (CS knowledge base & pedagogy)- Cross-functional coordination with sales, pedagogical, and tech teams👥 CUSTOMER SUCCESS & SUPPORT:- Individual and group mentoring for 1500+ entrepreneurs- Management and structuring of the CS team (6 people)- Creation of automated client onboarding and follow-up processes- Training of sales teams on new products💡 What I bring:→ I manage complex projects by coordinating multiple teams→ I support clients individually and collectively towards their success→ I structure processes and tools to streamline the experience🚀 Results: 1500+ clients supported • Satisfaction 4.8/5 • Retention 85%+ • Successful migration 0% loss • Structured and autonomous team
- LivementorEntrepreneur MentorEDUCATION AND E-LEARNINGApril 2021 - April 2023 (2 years)🎯 Mission: Support 150+ entrepreneurs towards the success of their professional project over 3 months👥 CLIENT SUPPORT:- 150+ entrepreneurs supported individually with personalized follow-up over 3 months- Operational mentoring: copywriting, website creation, time management- Emotional coaching: confidence, stress and emotion management- Resolution of difficult cases and unblocking complex situations⚙️ SYSTEMS & OPTIMIZATION:- Identification of recurring difficulties to create sustainable solutions- Creation of support methods for complicated cases- Methods adopted and deployed by the team💡 What I bring:→ I listen with empathy to unblock complex situations→ I structure a clear framework with 3-month objectives and a co-constructed roadmap→ I create reusable methods from recurring difficulties🚀 Results: 150+ entrepreneurs supported • Satisfaction 9.25/10 • Methods created and adopted by the team
- aurelieboyaval.frProject Manager & Customer Experience CoachHEALTH AND WELLNESSApril 2019 - Today (7 years and 2 months)🎯 Mission: Manage digital projects and support entrepreneurs towards their sustainable success📊 My evolution:2019-2020: Website creation and online training (5 clients)I quickly understood that technology alone was not enough.2020-2023: Coaching of 100+ entrepreneurs (entrepreneurship, time management, stress management)Seeing the same blockages recurring, I had a revelation: create systems to avoid them upstream.2024-2025: Digital project management + transformation of expertise into systems🔧 PROJECT MANAGEMENT:- Management of digital projects: e-learning journeys, knowledge management, client tracking systems- Design and launch of training (on-the-ground analysis → product → team/partner coordination)- Creation of reusable processes and tools👥 CLIENT SUPPORT:- Individual coaching of 100+ entrepreneurs (satisfaction 4.8/5)- Customer Success mission: recovery of clients in difficulty (70%+ success rate)- Unblocking complex situations and personalized support💡 What I bring:→ I manage digital projects by listening to on-the-ground needs→ I support clients with empathy to unblock their complex situations→ I transform client expertise into preventive systems that last🚀 Results: 100+ entrepreneurs supported • Training designed and launched • Processes and tools deployed • CS recovery rate 70%+ • LinkedIn recommendations
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Education
- Master Practitioner in Psycho-energetics, Energetic PsychologyIFPEC2022Maître Praticien en psycho-énergétique, Psychologie Énergétique
- Personal & Professional Coach, CoachingInternational Trainers Academy of NLP (ITANLP)2021Coach personnel & professionnel, Coaching
Certifications
- Personal & Professional CoachInternational NLP2020
- NLP PractitionerAcadémie Francophone PNL