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Aurélie BoyavalAB

Aurélie Boyaval

Project Manager & Coach

€800/day
Hyères, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Aurélie

I listen deeply to the ground to create intuitive experiences. 🚀

🥾 For 8 years, I have supported 1750+ people in agile and fast-growing environments. By truly listening - beyond words - I learned to detect what was blocking them.

And seeing the same difficulties recurring, I had a revelation: why not manage projects that create preventive systems, rather than solving problems one by one?

This has become my signature.

My 2 pillars:

🔧 Project management with a human-centered approach
I manage complex projects (migrations, customer journey redesign, digital products, e-learning training) by listening to on-the-ground needs and coordinating teams smoothly.

👥 Coaching that creates lasting experiences
I coach clients individually and collectively, I unblock complex situations, and I transform this expertise into systems that anticipate difficulties.

💡 What I bring concretely:
→ I manage complex projects while keeping a human-centered approach
→ I support clients towards their success with empathy
→ I create fluid and intuitive experiences that last

🔑 My added value: I don't just coach or execute, I manage projects that transform on-the-ground expertise into reusable systems and memorable experiences.

📊 In figures: 8 years of experience • 250+ individual coaching sessions • 1500+ group sessions • Satisfaction 9.25/10 • Migration of 1000+ clients (0% loss)

I am looking for my next professional adventure.
Do you have a digital project? A need for coaching on stress management, organization?

Let's chat over a coffee ☕

📍 Hyères & PACA region | Remote work France/Europe
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Hyères (up to 50km)

Experience

  • Educademy
    Digital Project Manager - Customer Relations
    EDUCATION AND E-LEARNING
    January 2023 - September 2024 (1 year and 8 months)
    Paris, France
    🎯 Mission: Manage product projects and optimize the success of 1500+ entrepreneurs in training

    🔧 PROJECT MANAGEMENT:
    - Managed platform migration for 1000+ clients to a new LMS (0% loss)
    - Complete redesign of the customer journey (onboarding → long-term success)
    - Restructuring of knowledge management (CS knowledge base & pedagogy)
    - Cross-functional coordination with sales, pedagogical, and tech teams

    👥 CUSTOMER SUCCESS & SUPPORT:
    - Individual and group mentoring for 1500+ entrepreneurs
    - Management and structuring of the CS team (6 people)
    - Creation of automated client onboarding and follow-up processes
    - Training of sales teams on new products

    💡 What I bring:
    → I manage complex projects by coordinating multiple teams
    → I support clients individually and collectively towards their success
    → I structure processes and tools to streamline the experience

    🚀 Results: 1500+ clients supported • Satisfaction 4.8/5 • Retention 85%+ • Successful migration 0% loss • Structured and autonomous team
    Customer Success Management Product Management Digital Project Manager Mentoring Process Optimization
  • Livementor
    Entrepreneur Mentor
    EDUCATION AND E-LEARNING
    April 2021 - April 2023 (2 years)
    🎯 Mission: Support 150+ entrepreneurs towards the success of their professional project over 3 months

    👥 CLIENT SUPPORT:
    - 150+ entrepreneurs supported individually with personalized follow-up over 3 months
    - Operational mentoring: copywriting, website creation, time management
    - Emotional coaching: confidence, stress and emotion management
    - Resolution of difficult cases and unblocking complex situations

    ⚙️ SYSTEMS & OPTIMIZATION:
    - Identification of recurring difficulties to create sustainable solutions
    - Creation of support methods for complicated cases
    - Methods adopted and deployed by the team

    💡 What I bring:
    → I listen with empathy to unblock complex situations
    → I structure a clear framework with 3-month objectives and a co-constructed roadmap
    → I create reusable methods from recurring difficulties

    🚀 Results: 150+ entrepreneurs supported • Satisfaction 9.25/10 • Methods created and adopted by the team
    Mentoring Coaching Individual Coaching Professional Coaching Entrepreneurial Coaching
  • aurelieboyaval.fr
    Project Manager & Customer Experience Coach
    HEALTH AND WELLNESS
    April 2019 - Today (7 years and 2 months)
    🎯 Mission: Manage digital projects and support entrepreneurs towards their sustainable success

    📊 My evolution:
    2019-2020: Website creation and online training (5 clients)
    I quickly understood that technology alone was not enough.
    2020-2023: Coaching of 100+ entrepreneurs (entrepreneurship, time management, stress management)
    Seeing the same blockages recurring, I had a revelation: create systems to avoid them upstream.
    2024-2025: Digital project management + transformation of expertise into systems

    🔧 PROJECT MANAGEMENT:
    - Management of digital projects: e-learning journeys, knowledge management, client tracking systems
    - Design and launch of training (on-the-ground analysis → product → team/partner coordination)
    - Creation of reusable processes and tools

    👥 CLIENT SUPPORT:
    - Individual coaching of 100+ entrepreneurs (satisfaction 4.8/5)
    - Customer Success mission: recovery of clients in difficulty (70%+ success rate)
    - Unblocking complex situations and personalized support

    💡 What I bring:
    → I manage digital projects by listening to on-the-ground needs
    → I support clients with empathy to unblock their complex situations
    → I transform client expertise into preventive systems that last

    🚀 Results: 100+ entrepreneurs supported • Training designed and launched • Processes and tools deployed • CS recovery rate 70%+ • LinkedIn recommendations
    Professional Coaching Digital Transformation Executive Coaching Web Project Management Customer Experience

Recommendations

FU
FU
Philippe CarpentierPC
+1
Former user and 3 other people have recommended Aurélie

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Education

  • Master Practitioner in Psycho-energetics, Energetic Psychology
    IFPEC
    2022
    Maître Praticien en psycho-énergétique, Psychologie Énergétique
  • Personal & Professional Coach, Coaching
    International Trainers Academy of NLP (ITANLP)
    2021
    Coach personnel & professionnel, Coaching

Certifications

  • Personal & Professional Coach
    International NLP
    2020
    Professional Coaching Coaching Individual Coaching
  • NLP Practitioner
    Académie Francophone PNL
    Professional Coaching Coaching Individual Coaching NLP

Skill set (35)

Categories