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Aurélie BonnevieAB

Aurélie Bonnevie

Digital Lead

€650/day
Paris, FR
8-15 years
Project Management
E-commerce
Agile Method
Customer Experience
Account Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Aurélie

Digital and operations manager with over 15 years of experience in project management, process optimization, team management, and customer experience. I support organizations in structuring their operations, deploying and managing digital solutions, continuous improvement, and coordinating multiple stakeholders.
Consulting and Audits
E-commerce

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 20km)

Experience

  • Freelance
    Business Sparring Partner
    January 2025 - Today (1 year and 5 months)
    Paris, France
    Supporting business leaders to help them structure their activity and grow their revenue online (digital and e-commerce strategy) and offline.
  • Epam Systems (ex Emakina)
    Digital Engagement Lead
    January 2019 - January 2024 (5 years)
    Paris, France
    Managing digital transformation projects for international brands (Pernod Ricard, Bolloré, ADEO, Celio, VandB, Boucheron…).
    • Building strategic roadmaps and structuring tools: omnichannel strategy (including CRM, PIM, ERP) and e-commerce strategy (content, customer journey, key functionalities).
    • Deploying and managing e-commerce platforms: customer journeys, content structure, UX, SEO, implementation and evolution of key functionalities, performance and conversion.
    • Coordinating multidisciplinary teams (project managers, UX/UI, tech, marketing, data).
    • Analyzing KPIs and implementing monitoring tools to improve UX, funnel performance, conversion rate, and customer satisfaction.
    • Managing a strategic client portfolio (€5M annual revenue): structuring needs, prioritizing developments, overseeing quality, performance, and roadmap.
  • One Point
    Manager in Operational Strategy and Customer Experience
    January 2016 - January 2018 (2 years)
    Paris, France
    Supporting business units and IT departments in their operational and digital transformation projects (Chanel, Sodexo, JC Decaux…).
    • Streamlining and optimizing business processes.
    • Redesigning tools (CRM, e-commerce, ERP, customer service) and improving customer journeys.
    • Change management, including coordinating multiple stakeholders to ensure strategic alignment, execution quality, and customer satisfaction.
Check out Aurélie's experience

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Education

  • Follow-up of the training and mentoring program of the 1st incubator in France
    BGE PARIF
    2016
    Suivi du parcours de formation & de mentoring du 1 er incubateur de France
  • Master of Science in Strategy Consulting & Organization Consulting
    EDHEC Business School
    2011
    Master of Science de Conseil en Stratégie & Conseil en Organisation

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