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Aurélie BonnevieAB

Aurélie Bonnevie

Digital lead

€650/day
Paris, FR
8-15 years
Project Management
E-commerce
Agile Methodology
Customer Experience
Account Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Aurélie

Digital and operations manager with over 15 years of experience in project management, process optimization, team management, and customer experience. I support organizations in structuring their operations, deploying and managing digital solutions, continuous improvement, and coordinating multiple stakeholders. Managed a client portfolio up to €5M in revenue. Strategic approach combining customer experience, performance, and measurable results.
Consulting and Audits
E-commerce

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 20km)

Experience

  • Freelance
    Operational Strategy Consulting & Operational Support
    CONSULTING AND AUDITS
    January 2025 - Today (1 year and 7 months)
    Paris, France
    Strategic support for organizations in transformation. Structuring operations, digital management, and stakeholder coordination.
    Project Management E-commerce Agile Methodology Digital Transformation Change Management
  • Epam Systems (ex Emakina)
    Digital Engagement Lead
    CONSULTING AND AUDITS
    January 2019 - January 2024 (5 years)
    Paris, France
    Project management for digital transformation projects for Celio, Pernod Ricard, ADEO, Boucheron, Aroma zone, Bolloré, André, Picture Organic Clothing. Coordination of multidisciplinary teams, deployment of digital solutions, management of strategic accounts.

    Examples of projects

    CELIO:Management of the "New Retail 3.0" omnichannel transformation program aimed at unifying the customer experience between digital channels and the store network
    • Facilitation of business workshops, requirements gathering, and redesign of e-commerce and retail journeys around Salesforce Commerce Cloud
    • Design of Order on Behalf, Store to Web, Store Locator, Customer 360 (unified customer view) and Service Cloud journeys, as well as definition of business rules related to the order lifecycle (stocks, orders, payments, returns, refunds, deliveries) and customer identity journeys (SSO, account merging, GDPR)
    • Roadmap management, multi-stakeholder governance (Celio, Salesforce, Devoteam, Emakina, business units, and IT department)
    • Coordination of functional ecosystem integrations (Salesforce Commerce Cloud, Salesforce OMS, Mulesoft, Adyen, and Octipas), Go-Live preparation, and change support
    PERNOD RICARD:Management of international projects in a multi-country environment
    • Coordination of US Global teams and local markets to align business, product, and data challenges around a common CRM platform and a consistent customer experience across brands
    Digital Transformation Project Management E-commerce Agile Methodology Change Management
  • One Point
    Operational Strategy & Customer Experience Manager
    CONSULTING AND AUDITS
    January 2016 - January 2018 (2 years)
    Paris, France
    Support for business and IT management (Chanel, Sodexo, JC Decaux, Jeff de Bruges) in their digital and operational transformations. Operations management and customer experience improvement.

    Examples of projects

    CHANEL:Management of the "One" international e-commerce transformation program aimed at harmonizing the e-commerce experience across divisions and countries
    • Program scoping and facilitation of requirements gathering workshops with business units
    • Analysis and modeling of multi-entity (Fashion, Watchmaking-Jewelry, and Perfumes) and multi-country (Asia, North America, and Europe) customer journeys to build a harmonized e-commerce experience
    • Definition of a unified customer space and a common functional model (Core Model) compatible with existing systems
    • Coordination of business and IT teams to align business needs, target journeys, and technical constraints
    • Contribution to the transformation roadmap and preparation for international deployment
    • Facilitation of validation workshops and support for stakeholders in adopting the target model
    Project Management KPI Definition and Monitoring Customer Experience Digital Transformation E-commerce
Check out Aurélie's experience

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Education

  • Participation in the training and mentoring program of France's leading incubator
    BGE PARIF
    2016
    Suivi du parcours de formation & de mentoring du 1 er incubateur de France
  • Master of Science in Strategy Consulting & Organization Consulting
    EDHEC Business School
    2011
    Master of Science de Conseil en Stratégie & Conseil en Organisation

Skill set

Project Governance
Resource Allocation and Management
Request for Proposal (RFP)
Project Planning and Scheduling
Agile Project Management
Digital Transformation
Change and Transformation Management
Workshops Facilitation
Ideation
Feature Definition
Product Launch Strategy
User Stories and Technical Specifications
Product Strategy

Categories