Freelancer profile translated to English.

Description

Virtual assistant based in French-speaking Switzerland, I help entrepreneurs and freelancers save time on a daily basis by taking care of their emails, calendars, and project follow-up.

With over 15 years of varied experience — hospitality, retail, human support, and administration — I have developed real versatility, a strong sense of organization, and the ability to adapt quickly to any environment.

Rigorous, reliable, and attentive, I work exclusively remotely and am committed to being a trusted collaborator you can count on.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

AUDIKA
Administrative Assistant / Specialized Advisor
MEDICAL
January 2026 - Today (5 months)
Crissier, VD, Switzerland
-Appointment Management: Scheduling, confirmation, and follow-up of patient appointments (phone and digital), reducing no-shows through proactive reminders.
-Data Entry and Client File Updates: Accurate data entry into the practice management software, digital and physical archiving, adherence to confidentiality rules (GDPR).
-Invoicing and Reimbursement Management: Issuing invoices, processing reimbursement requests (AHV, SUVA, etc.), payment tracking, and follow-ups.
-Order and Inventory Management: Ordering hearing aids from suppliers, tracking delivery times, managing inventory, and stock replenishment alerts.
-Internal and External Coordination: Liaison between audiologists, suppliers, and patients; transmitting relevant information for the smooth running of care.
-Mail and Communication Management: Processing incoming/outgoing mail, drafting professional emails, handling phone calls.
-Post-Sales Administrative Follow-up: Managing customer returns, opening complaint files, following up with patients for mandatory check-ups.
Email and Mail Management Invoicing and Administrative Follow-up Internal and External Coordination Quotes and Invoicing Appointment Management
Le Kalaya
Restaurant Head Waiter
RESTAURANTS AND FOOD SERVICE
June 2021 - December 2025 (4 years and 6 months)
1400, Yverden, VD, Switzerland
-Work in high-volume establishments (500 covers per day) and smaller settings.
-Manage a section (up to 60 covers).
-Opening and closing the restaurant, daily cash reconciliation.
-Welcoming guests in person and by phone.
-Taking reservations and managing the seating plan.
-Taking orders at the counter or in writing and coordinating with the kitchen.
-Inventory management.
Maxi Bazar
Department Manager
RETAIL (SMALL BUSINESS)
April 2018 - February 2020 (1 year and 10 months)
2300, La Chaux de Fonda, NE, Switzerland
-In charge of the home textiles, curtains, and curtain rod departments.
-Inventory management, ordering, and daily restocking of shelves, facing.
-Coordination with sales representatives and the merchandising team.
-Checking delivery slips and received merchandise.
-Cash register management and daily closing.
Inventory Management Order Management Coordination Cash Register Management