Freelancer profile translated to English.
Back to original languageAbout Aurelia
Hello,
Customer experience is my top priority. I want to offer a 5-star service and experience: fast, efficient, and high quality. Each service is therefore subject to rigorous management.
I have excellent listening skills and I am committed to finding solutions for your clients.
How do I make customers happy?
I always respond calmly and reassure them so they feel confident. It is important that they feel supported before, during, and after the service. I do my best to meet their requests, adapt to their requirements, and provide them with a unique experience.
Do not hesitate to call on me, I would be delighted to take charge of your project with my trademark: optimism and a smile!
English proficiency: B2 Level - Linguaskill Cambridge Test
See you soon!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- EN VOITURE SIMONECustomer Care RepresentativeTRANSPORTATIONMarch 2023 - Today (3 years and 3 months)- Maintain high customer satisfaction by aligning with company values and following provided procedures.- General information request- Customer account management- Precise identification of the student's request- Implementation of support actions using the correct methods/processes and tools- Confidentiality of processed information.
- Alertgasoil - FleetenergiesCustomer Account ManagerTRANSPORTATIONOctober 2022 - January 2023 (4 months)- Handling customer requests by email and phone (via Aircall)- Technical resolution of requests- Transmission and exchanges with technical and IT departments- Study and sending of fuel theft alerts to concerned customers- Preparation of quotes- Key account management- Dispute resolution- Use of company-specific software- Use of Teamwork / Salesforce- Internal use of Slack
- OligoplusCustomer Account Manager and BillingAGRICULTUREApril 2022 - August 2022 (4 months)- Management of Farmer clientele- Preparation of quotes- Order processing (on Pipedrive) up to delivery and then invoicing on Odoo- Supplier orders- Delivery management with carriers
Reviews
JĂ©rĂŽme
SSN Caassure
Reviewed on 3/2/2020
Very good collaboration. Lots of ideas, quality work within deadlines.
Thank you
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Education
- BTS NRCIFCE RISE2004
Certifications
- Google AnalyticsGoogle2019
Skill set
Categories
- Other