Description

Experienced Operations, Administrative, and Customer Support professional with over 11 years of experience across Facility Management, Property Management, IT Services, and Project Administration. Proven track record in operations coordination, system implementation, process improvement, KPI reporting, documentation management, customer service, and stakeholder communication. Skilled in managing multiple priorities, developing SOPs and guidebooks, analyzing operational data, and supporting cross-functional teams to improve efficiency and service quality. Proficient in Microsoft Office, Google Workspace, ServiceNow, ManageEngine, and Computerized Facility Management (CFM) systems.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Jakarta (up to 50km)

Colliers Indonesia
Assistant Manager - Facilities Management
January 2017 - Today (9 years and 7 months)
Jakarta, Indonesia
Managed facility management operations and system implementation across multiple projects, including KPI reporting, customer satisfaction surveys, helpdesk standardization, asset and travel management, and CFM system training. Supported operational efficiency through project coordination, quality assurance, and continuous process improvement initiatives.
Project Management administrative support
Mitra Integrasi Informatika
Project Administrator
January 2016 - January 2017 (1 year)
Provided administrative and operational support for multiple IT asset management and PC rental projects, including Donggi-Senoro LNG, ConocoPhillips, and Indo Tambangraya Megah. Managed inventory databases, asset tracking, rental coordination, project documentation, attendance reporting, and billing administration to support smooth daily operations.
Hadi Komara & Associeates
Project Administrator/Secretary to Owner
January 2015 - January 2016 (1 year)
Provided administrative and operational support for project activities and daily office operations. Managed project documentation, filing systems, inventory records, company archives, and meeting schedules to ensure organized and efficient workflow. Coordinated communication with clients, vendors, and internal teams, while supporting the Operational Director and Senior Administrator with reporting, procurement, and administrative tasks.