About Augustin
10 years experience in Customer Success, Account Management and Customer support.
I would like to bring my experience and knowledge for customer oriented project by phone, email or chat.
Available in French, English & Spanish
I can help you manage, expand and fidelize your database.
Answer customers/users issues and requests, renew customer and onboard them.
Upsell
Cross-sell
Renewal
Onboarding
Support
Customer management
Demo & Sales Executive prospection
French
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Can work on-site
Barcelone (up to 50km)
Experience
- Bridgestone Mobility SolutionsCustomer Success ManagerSeptember 2023 - Today (2 years and 9 months)Barcelona, Spain• Responsible of customer life cycle (Onboarding, Adoption, Loyalty, Retention)• Identify, develop and close sales opportunities (Upgrades, Upsell, Cross-sell, Renewals)• Identify pain points and prevent churn• Align with other departments to enhance customer experience
- Click&BoatSenior Account ManagerMarch 2022 - February 2023 (11 months)Barcelona, SpainTeam Management: On-boarding of team members, trainings, coaching and team reporting. Managing 2 permanent contract + 2 interns during high season
- TripadvisorCustomer Success Executive TripAdvisorTRAVEL AND TOURISMApril 2021 - March 2022 (11 months)Barcelona, Spain• Discount and Perks negotiation• Technical help to customers (Channel Manager connectivity, GDS, PMS)• On-Boarding, Follow-up, Building relationship
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Education
- Gestion & Analyse FinanicèreESCD 3A2010Gestion et analyse financière, commerce international, management, marketing
- Administration des entreprisesIEA de Corte2012Business administration, customer management
Certifications
Skill set (14)
Categories
- Other