Freelancer profile translated to English.

Description

As a Customer Service Representative/ Consultant, my main role is to ensure an exceptional customer experience through proactive and reactive management of customer needs and requests. With my expertise in several areas, I am able to provide comprehensive and tailored support for each situation.

My Key Skills:

1.Management of incoming and outgoing calls:

- Quick and efficient response to incoming calls to address customer requests.

- Taking initiative during outgoing calls to ensure customer satisfaction and strengthen the relationship with the brand.

2.Responses to messages, emails, and social media:

- Management of multi-channel requests (phone, email, social media) with particular attention to detail and speed.

3.Appointment scheduling & customer follow-up:

- Organization and coordination of appointments for customers while ensuring rigorous follow-up to guarantee continued satisfaction.

4.Complaint management & after-sales service:

- Effective handling of complaints, offering tailored solutions and ensuring customer loyalty after the sale.

5.Multilingual support:

- Ability to meet customer needs in multiple languages, to ensure broad coverage and quality service in various contexts.

6.Reporting and monitoring of customer satisfaction:

- Tracking customer feedback through regular reports to continuously improve the services offered.

- Analysis of key satisfaction indicators to propose areas for improvement.

7.Personalized remote reception and assistance:

- Offering a warm welcome and personalized assistance, even remotely, to create a relationship of trust with each customer.

Industry field of expertise

Languages

English
Native or bilingual
French
Fluent

Workplace preferences

Remote only

Primarily works remotely

Metrickal
Customer service representative
TELECOMMUNICATIONS
October 2024 - March 2025 (5 months)
As a Customer service representative, I provided high-quality customer support by responding to customer inquiries via phone, email, and chat. I effectively resolved complaints, tracked requests, and collaborated with internal teams to ensure customer satisfaction. My responsibilities included managing requests, updating customer databases, and improving processes to deliver an exceptional customer experience.