Audrey Saunier

Drive growth, optimizing adoption, retention, and expansion across a portfolio of high-value Enterprise accounts. Collaborate with the AI Growth team to lead initiatives that enhance CS processes, driving efficiency and engagement.

Designed and implemented the end-to-end customer journey framework, taking full ownership of lead qualification, sales coordination, and project delivery to optimize conversion and scalability. Leveraged data to track KPIs and identify trends, building a project database to optimize offerings and refine GTM strategy. Partnered with Marketing and Operations to refine workflows and implement automations, improving efficiency and engagement.

Managed a portfolio of ~100 high-potential and strategic accounts, achieving retention and growth (Target NRR: 130%). Executed 10+ client meetings/week (30% outbound), using data-driven insights and account plans to expand pipeline and maximize sales. Boosted customer engagement and product adoption via demos, webinars, and automated campaigns, while providing precise weekly forecasts.