Freelancer profile translated to English.
Back to original languageAbout Audrey
Do you lack the time to structure, track, or validate your administrative tasks?
I can help you bring fluidity and serenity back to your organization.
As an experienced freelance assistant, I work with a wide variety of companies, offering a reliable, discreet, and rigorous approach.
Versatile and quickly operational, I easily adapt to new tools, methods, and tasks, even beyond my usual scope, with curiosity and efficiency.
My goal: to free you from time-consuming tasks so you can focus on growing your business.
French
Native or bilingual
English
Conversational
Spanish
Basic
Remote only
Primarily works remotely
Experience
- Travel AgeVersatile Administrative Assistant - FreelanceTRAVEL AND TOURISMNovember 2023 - Today (2 years and 9 months)La Rochelle, FranceTravel Age is a travel agency specializing in organizing trips for seniors. In this collaboration, I assist my client with various administrative and organizational tasks:Regular website updates via the Viaduc platformResearch and comparison of service providers for various agency purchases and needsCreation and management of Google FormsUpdate and monitoring of Excel databases (trips, quotes, clients, etc.)Creation of personalized quotes for direct mailingCreation and distribution of newsletters via Mailchimp and BrevoCustomer relationship management via email and phoneUpdating trip photo albums on Joomeo and sharing with travelersWriting and sending correspondence to clients and prospectsDaily administrative support and management of ad-hoc tasks
- SirenaVersatile Administrative Assistant - FreelanceENVIRONMENTALJuly 2022 - Today (4 years and 1 month)La Rochelle, FranceSiréna is a design office and training organization. I assist the director in developing her business through administrative, organizational, and communication tasks:- Participation in the Qualiopi quality process: compliance assessment, procedure formalization, and action plan monitoring- Redesign and update of the training catalog, creation of new pedagogical sheets- Online posting and management of training courses on the Billetweb platform- Creation of monitoring and organization tools (Google Forms, dashboards, internal procedures)- Research of service providers and prospecting activities- Management of the Google Business Profile and monitoring of customer reviews- Management of social media on LinkedIn and Facebook- Creation of communication materials on Canva: posters, programs, cards, visuals for social media and events- Participation in the creation of the new website and content updates on WordPress- Participation in meetings with partners and network teams- Entry and monitoring of pre-accounting elements (invoices, quotes, expenses) with preparation of accounting elements for transmission to the accounting firm- Assistance to the director in various administrative and organizational tasks
- LemuraLemura – Versatile Administrative and Accounting Assistant - FreelanceENERGY AND UTILITIESJuly 2022 - Today (4 years and 1 month)La Rochelle, FranceAdministrative management and customer payment monitoring for online training purchases:- Creation and updating of monitoring spreadsheets via Google Sheets- Processing and monitoring of student payments (checks, bank transfers, Stripe, GoCardless)- Recording payments and invoicing via Quaderno and LearnyBox- Monitoring of receipts and payment reconciliation- Reconciliation of overdue payments on various platforms (Stripe, LearnyBox, GoCardless)- Following up on overdue payments with students via email and phone via Ringover, and managing resolutions- Handling refund requests (duplicate payments, customer cancellations)- Opening and managing access to training courses in customer areas- Processing customer requests via Zendesk for the financial department (invoices, subscriptions, payment issues)
Reviews
Recommendations
FU
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Education
- Baccalauréat Sciences Technologie et TertiaireChartres2005Option Action et Communication Commerciale Section Européenne Anglais avec Mention
- Brevet de Technicien Supérieur Négociation Relation ClientèleOrléans2007Option Espagnol
Certifications
- Digital TrainerAFNOR2022