Freelancer profile translated to English.

Back to original language

Description

I can help you in various ways to increase your productivity.

Administrative Management:

Email and calendar management.
Appointment scheduling and meeting organization.
Data entry and database management.

Customer Support:

Responding to customer inquiries via email, chat, or phone.
Handling complaints and returns.

Social Media Management:

Content creation and scheduling.
Engaging with followers and managing comments.
Analyzing post performance.

Project Management:

Task and deadline coordination.
Using project management tools like Trello, Asana, or Monday.com.

Customer Relationship Management (CRM - Salesforce):

Updating customer information.
Lead and sales tracking.

Online Research:

Researching suppliers, products, or specific information.
Competitive analysis.

Technical Support:

Assistance with software or online tool configuration.
Basic technical troubleshooting.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

AEF info
Customer Relations Manager
PRESS AND MEDIA
July 2025 - Today (11 months)
Customer relationship management
- responding to incoming multi-channel requests
- assisting subscribers with product onboarding on platforms
- following up with inactive subscribers

Customer loyalty and service quality
- monitoring and optimizing subscription usage
- participating in satisfaction campaigns
- providing regular reports on customer feedback and proposing continuous improvement actions

Updating and validating the database on Salesforce

Support for internal teams
Salesforce Customer follow-up KPI Tracking
Leaders League - Décideurs Magazine
Partner Relations Manager
January 2022 - July 2025 (3 years and 6 months)
1) Sales Assistance

Scheduling appointments from a qualified list,
Drafting quotes and contracts in collaboration with sales teams,
Updating and managing the CRM.
2) Customer Production and Relationship Management

Administrative and commercial management of customer relations (sending communication tools, loyalty programs, daily/after-sales support),
Developing and updating company presentation sheets using InDesign.
3) Sales Administration

Recording and tracking contracts,
Overseeing preliminary invoicing steps,
Activity monitoring and reporting.
Alliance Pharma
Office Manager
January 2021 - January 2022 (1 year)
Management of service providers (coffee, supplies, cleaning, post office..)
HR administrative follow-up (leave, meal vouchers, absences.. )
Various administrative tasks (reporting, tracking customer requests..)