Freelancer profile translated to English.

Description

With six years of experience in quality and corporate social responsibility (CSR), I distinguish myself by my ability to manage continuous improvement projects and ensure customer satisfaction.

My rigorous and collaborative approach guarantees results that conform to the strategic objectives of the organization.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Concentrix
Continuous Improvement & CSR Project Manager
July 2021 - Today (4 years and 11 months)
Paris, France
Management of external satisfaction surveys (530 clients, 250 accounts)

Analysis of feedback and identification of root causes (PDCA)

Conducting reviews of 10 processes and internal audits.

Monitoring and analysis of performance indicators.

Mobilization of Continuous Improvement Directors in 12 countries (Europe, Africa, Oceania).

Supervision of the AFNOR ISO 9001 audit.

Management of CSR initiatives aligned with customer expectations.
Malakoff Humanis
Quality, Method and Process Officer
January 2018 - January 2021 (3 years)
Deployment of Lean tools (visual management, 5S method, Kaizen approach) to strengthen team engagement and reduce waste.

Training of audited teams in the ISO 9001 standard.