Freelancer profile translated to English.

Description

Administrative and customer support assistant, I help companies and creators in the daily management of their operations, customer relations, and content organization.

After several years in sales and customer relations, I have developed solid experience in customer support, managing requests, and operational organization.

On a daily basis, I managed:

• Customer service and claims management

• Order tracking and administrative management

• Customer relations in complex situations

• Organization and rigor in handling requests

• Versatility and priority management

This field experience has allowed me to develop a great capacity for adaptation, responsiveness, and a strong sense of service.

In parallel, I am currently developing my own digital projects:

• Management of an Etsy online store (creation and optimization of digital products)

• Design and self-publication of a children's activity book (60 pages) via Amazon KDP

• Art direction

• Print-ready layout

• Management of technical printing constraints

• Structuring and organization of content

These projects allow me to combine organizational skills, creativity, and an understanding of the challenges of a digital project.

I also manage a store of educational resources on Teachers Pay Teachers, which has allowed me to develop skills in creating educational materials, layout, and organizing digital content.

⸻

I can assist with:

• Customer support (email / after-sales service / claims management)

• Administrative management and organization

• Content and product sheet updates

• PDF creation / layout

• Document structuring

• Versatile remote assistance

Organized, rigorous, and autonomous, I invest myself seriously in every mission.

Available quickly for small missions.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Alouagraph
Digital Content Creator – Online Store
EDUCATION AND E-LEARNING
November 2025 - Today (7 months)
Creation and sale of digital content (educational materials, printables, PDFs).
Design of visuals, content structuring, layout on Canva, online store management, and product sheet optimization.
Canva Design Creation of educational content pdf material creation Content Marketing Content structuring
Bureau Vallée
Versatile Employee
June 2019 - February 2024 (4 years and 8 months)
In charge of the stationery department (light and heavy). Stocking shelves, ordering, customer and supplier disputes, implementing commercial operations, inventory, stock monitoring, invoice verification, service area management (printing, customer creations, binding, lamination, book covers, screen protection, stamp creation, etc.), checkout, customer advice, merchandising, and team training.
Desigual
Manager
May 2017 - October 2018 (1 year and 5 months)
Apprenticeship for MUM degree validation. Supervision of a team of 3 people, stock management, ordering, customer and supplier dispute management.