Audrey F.

Management of quotes and invoices for one of my clients in the fitting and construction sector with their recurring partner.

- Creation of a management and tracking process for these quotes/invoices, adapting to my client's needs, desires, and habits. Various proposals, implementation of the most suitable process.

Daily use of this process with regular exchanges and practical color codes.

- Reception and management of incoming emails from the collaborator, filing in the corresponding folders

- Preparation of numerous quotes based on information provided in various emails

- Creation, updating, and validation of quotes/invoices on the software used by my client.

A real mental load reduction and time saved for this overwhelmed professional!

For many months, I have been supporting an independent real estate advisor, franchised by the major group I@D, in managing her social media!

Communication 100% adapted to her daily life, her desires, paced by her tasks, her mandates, her sales, but also by proposals such as contests, informative posts about real estate, videos of her properties in partnership with a video editing professional, etc...

After-sales service for a client in the cosmetics sector.

A tailor-made service for which I enjoyed learning more about both beauty and the brand.

Order and delivery tracking and responses to customer inquiries via the software used (Freshdesk, MetaBusiness, parcel tracking sites depending on the country of shipment, WhatsApp).

It was very pleasant for me to carry out this collaboration for this mission because my client made customer satisfaction the number one priority for after-sales service, and I am very happy to work every day to help as best as possible!