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Audrey D.AD

Audrey D.

Customer relationship management and admin

€350/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Audrey

Hello,

Welcome to my profile!

I'm new to Malt, but not to the professional world! ;-)

With over 10 years of experience in real estate and customer relations, I offer my expertise to optimize your interactions.

With a personalized approach, I am committed to understanding your needs and those of your clients. Together, we will build lasting relationships that will make a difference in your business.


Do you lack the time to build loyalty and manage your clientele? I'll take care of it!


My professional background is rich, but the common thread is human relations! Indeed, this corresponds to my personality and my soft skills.
My experience has allowed me to master relationship management, customer loyalty, and even conflict management.

I intervene for onboarding, to respond to your clients, guide them, and build loyalty in the real estate sector, but not only! Indeed, customer relations apply to all fields.

I also perform administrative tasks: agenda management, appointment scheduling, order tracking, email management, meeting organization, reservation management (...).

Feel free to explore my profile to learn more. I would be delighted to discuss your project and your needs with you.


To share a professional step together, I can carry out a test mission before we commit.


See you soon!
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • A&M Capital
    Customer Relations Manager
    REAL ESTATE
    February 2024 - July 2024 (5 months)
    I support clients throughout their journey at A&M Capital, from mandate signing to property handover.
    Customer Relationship Management (CRM)
  • Sodexo
    Assistant Customer Relations Manager
    September 2023 - January 2024 (4 months)
    Guyancourt, France
    Customer service team animation and organization. KPI monitoring. Interactive voice response system management. Family support.
  • Sodexo
    Customer Relations Agent
    September 2022 - August 2023 (11 months)
    Guyancourt, France
    Supporting families in their registration process and account management. Handling phone and email requests. Outbound call campaigns.

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Education

  • BTS Real Estate Professions
    Greta de Rouen
    2013
    Droit immobilier - Droit général - Techniques de vente - Communication - Technique du bâtiment - Economie - Techniques immobilières
  • DAEU Literary
    University of Rouen
    2011
    Baccalauréat Littéraire

Certifications

  • Digital Assistant
    Web working

Skill set

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