Audrey Boa

With a Master's degree in communication and solid experience in customer management, I assist professionals in optimizing their customer relationships. My goal: to bring you peace of mind by handling your projects with rigor and diplomacy.

Why entrust your projects to me?

Active listening: I quickly understand the needs of your clients or partners to provide precise and personalized responses.

Dispute management: My diplomacy and mastery of cases allow me to transform tense situations into lasting solutions, while preserving your brand image.

Customer satisfaction: I ensure that every step, from the initial contact to the final follow-up, is smooth and professional.

My operational expertise:

Customer & Administrative Support: Handling requests, managing complaints, and following up on complex cases.

Insurance Expertise (Health/Provident): Complete mastery of contract lifecycle, enrollments, and benefit/claim follow-up.

Versatility: Whether you are in the insurance, craft, or small business sector, I quickly learn your tools to become immediately operational.

Looking for a reliable manager to streamline your daily operations and ensure customer satisfaction? Let's discuss your needs!

Key skills:

- Customer relations

- Case management

- Administrative support

- Active listening

- Dispute management

- Customer satisfaction

- Health & Provident Insurance

- Organization