Audrey B

Customer Care & After-Sales Service E-commerce | 7 years of experience | Shopify, Prestashop, Bigcartel, Etsy and Amazon marketplace

I manage your customer relationship and your after-sales service from A to Z to boost your customer satisfaction

Hook:

Overwhelmed e-merchant by after-sales service and customer requests? For 7 years, I managed the customer care of 3 e-shops alone: order management, after-sales service, supplier relations, and shipping. Today, I become an extension of your team to offer an irreproachable customer experience to your clients.

🎯 My areas of expertise

📧 Customer Service & After-Sales Service

Daily customer relations → Quick and professional responses (emails, chat, DM) → Processing product information requests → Social media management (comments, private messages) → Personalized follow-up and customer loyalty

After-Sales Service & Complaints → Management of returns, exchanges, and refunds → Dispute resolution and problem-solving → Tracking of lost/damaged packages

Customer Satisfaction & Reviews → Monitoring and importing customer reviews → Responding to reviews (positive and negative) → Implementing loyalty actions

📦 Order & Stock Management

Customer Orders → Order entry and tracking → Payment verification → Preparation of delivery slips → Shipping tracking

Supplier Management → Placing supplier orders → Delivery and stock tracking → Managing stockouts and replenishment → Interface with your suppliers

Stock Management → Updating stock on platforms

💼 Administrative Support - Office Manager

→ Creation and sending of quotes/invoices → Tracking of customer payments

Email management

Agenda management

Process creation

Pre-accounting

🔧 Tools & Platforms mastered

E-commerce: Shopify • Prestashop • Bigcartel • Etsy marketplace and Amazon.

Communication: Gmail • Instagram • Facebook

Customer Reviews: • Trustpilot • Google Reviews

Management: Trello • Google Sheets • Excel