Audrey B.

. Management of a portfolio of strategic clients.

. Ensure the monitoring of Shippingbo platform usage by clients.

. Support clients at the end of their onboarding phase.

. Maintain, monitor, and improve customer satisfaction by responding to user requests.

. Collect and analyze customer feedback, then transmit it to the company to optimize user experience and the solution.

. Anticipate churn risks by monitoring tool usage and implementing appropriate action plans.

. Collaborate closely with project, sales, product, and success teams.

. Work with sales teams to facilitate upsell and cross-sell opportunities.

. Contribute to the continuous improvement of CCM department processes and tools: create and optimize user support and monitoring processes, update internal documentation, and improve CRM usage.

I created Maple Tree, a creative communication studio that aims to support entrepreneurs or start-ups in creating personalized content.

Here are the different services I offer:

👉 Content creation: create, publish, distribute quality content to reach a specific and predefined audience.

👉 Community management: deploy coherent communication with an effective strategy to gain visibility, generate traffic and engagement.

👉 Photography: create images that entice, while respecting an identity, a universe.

I also have marketing skills:

👉 Marketing: Landing pages, copywriting, SEO, newsletters, customer care, cold emailing, cold calling, and more ⚡️

Skills: Website creation · Web content writing · Growth marketing · Creative content creation · Community management · English · Customer Relationship Management (CRM) · Spanish · Communication

Start-Up launch projects:

❊ Start-Up on electric mobility ⚡️🚲

-> My tasks: Writing specific product descriptions

-> Tools: Airtable

❊ Start-Up on tourism; promotion of territories, local tourism 🌊 🌱

My tasks:

-> Writing "host" descriptions and integrating them into the Wordpress CMS, monitoring various modifications

-> Writing landing pages

-> Writing newsletters

Main task: Customer Success Manager: B to B and B to C, host recruitment, host onboarding, activity suggestions for clients, reservation monitoring, payments, gift card dispatch, responses to requests from WhatsApp, Intercom

Tools: Slack, Intercom, Sendinblue, Stripe, Wordpress, Notion, WhatsApp Business, Ringover, Airtable...

The ❤️ of these tasks:

👉 A great team: caring and eager to share knowledge

👉 Varied and enriching tasks

👉 Acquisition of new skills