Audrey B.

Strategic right-hand woman | Co-founder of Relink | Structuring & managing the customer journey for solopreneurs and small teams | From acquisition to loyalty

Many companies generate leads.

But they lose money in follow-up.

A prospect not followed up.

A blurry onboarding.

A satisfied client... who never refers.

And a leader who carries everything.

I'm Audrey, co-founder of Relink.

I help women leaders and small teams structure their customer journey and sales department so that:

• every lead is followed up

• every client has a smooth experience

• every project can become a referral

I don't "just" do customer care.

I design and implement a complete system:

✔ Customer journey mapping

✔ Identification of conversion leaks

✔ Structuring of sales follow-up

✔ CRM & process implementation

✔ Scripts, follow-ups, dashboards

✔ Loyalty optimization

My strength?

Strategic listening.

Precise analysis.

Clear structure.

Rigorous execution.

I have supported founders in:

• Structuring their sales follow-up

• Implementing clear and duplicable processes

• Transforming a newsletter into a recurring sales lever

• Coordinating remote teams effectively

I believe in one thing:

Structure is an act of freedom.

A well-thought-out customer journey doesn't just sell.

It secures growth and restores peace of mind to the leader.

If your business is growing but your customer follow-up isn't living up to your ambition, we can work together through the Relink™ method.