Freelancer profile translated to English.

Description

Hello,

Welcome to my Malt profile.

I am Aude, a freelancer specializing in business development, strategic account management & customer retention. Particularly sensitive to the startup ecosystem, I combine rigor, pedagogy and adaptability to support your growth.

💡I help companies develop their clients, secure retention and maximize the value of existing accounts;

📈 Account Management, Customer Success & Onboarding

✅ Client portfolios, retention, upsell, customer experience

Available for remote missions anywhere in France.

Looking forward to discussing your project.

⸻

🌟 Added Value

💼 Key Account Management & Development

🔄 Customer Loyalty and Retention

🚀 Onboarding & New Client Activation

💰 Account Development: Upsell & Cross-sell

⭐ Optimization of Customer Experience and Satisfaction (NPS)

🤝 Coordination with Sales, Product, and Support

⸻

🎯 Objectives

To help you find new clients and maximize the adoption of your solution.

⸻

🛠️ Types of Missions

• Setting up qualified appointments

• CRM organization and monitoring

• Creation of educational materials

• Training, Management & Growth of Client Portfolios

• Strategic Account Management

• Structuring & Optimizing Customer Retention

• Implementation or Improvement of Onboarding Processes

• Optimization of Customer Experience and Satisfaction

⸻

💡 Key Skills

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic
Italian
Basic

Workplace preferences

Remote only

Primarily works remotely

ADDEV MATERIALS
Key Account Manager
RAW MATERIALS INDUSTRY
May 2018 - February 2026 (7 years and 9 months)
Toulouse, France
•🚀 Management of a portfolio of key accounts generating over €2 million in annual revenue, identifying opportunities and proposing customized solutions to maximize client value.
•🤝 Customer loyalty and satisfaction: contract negotiation, needs monitoring, internal team coordination, and participation in quality meetings to ensure KPI and delivery deadline adherence.
•📊 Business Development & Events: participation in trade shows, professional events, and tenders to expand the network and secure new clients.
•🏗️ Suppliers & Subcontractors: price negotiation, specification writing, tender management, operational monitoring, and problem-solving to optimize logistics services.
•🏢 Creation and structuring of the French entity (SAS): coordination with lawyers, accounting firms, and banks to establish the company and its local operations.

Key Result: subsidiary structuring, improved customer satisfaction, process optimization, and sustainable growth of strategic accounts.
Key Account Management Sales Negotiation Sales Administration Customer Service customer-relationship-management
SGS
Business Development Manager
ENVIRONMENTAL
June 2016 - April 2018 (1 year and 10 months)
Pointe-Noire, PN, Congo
•🚀 Business Development and Account Management: conducting meetings with prospects and clients, identifying opportunities, and managing strategic relationships.
•📊 Development and management of client strategy: creating roadmaps, market research, and action plans to maximize account value.
•🤝 Negotiation and contractual management: contract negotiation, reviews, and relationship management with subcontractors and partners.
•🏛️ Lobbying and regulatory projects: participating in governmental initiatives and new law projects to support business objectives.
•📌 Management of internal projects and operations: monitoring laboratory team tasks through to the finalization of billing processes and KPI reporting.
•📢 Client communication and marketing strategy: creating marketing tools, PowerPoint presentations, and brochures to support sales and retention.

Key Result: implementation of structured processes, improved customer satisfaction, and operational performance optimization.
B2B Business Development Supplier Management Negotiation Operations Management
SGS
Brand Protection Operational Manager
RETAIL (LARGE RETAILERS)
April 2014 - May 2016 (2 years and 1 month)
Aix-en-Provence, France
👥 Team Management: functional supervision of 28 international inspectors and hierarchical supervision of 2 account managers, including recruitment, training, evaluations, and HR follow-up.
•🚀 Business Development and Client Strategy: development of roadmaps, market research, benchmarking, management of inspection services, brand protection (industry and parapharmacy sectors), and supply chain certifications to achieve revenue and margin objectives.
•🤝 Client Relationship Management and Retention: satisfaction monitoring, contract negotiation and review, team coordination to ensure KPI adherence and service quality.
•🏗️ Subcontractor and Supplier Management: negotiation of pricing conditions and operational monitoring.
•📢 Communication and Marketing Strategy: creation of communication plans, marketing tools (presentations, brochures, newsletters), and incentive measures to support client growth and retention.

Key Result: process optimization, maximum customer satisfaction, and sustainable growth of strategic accounts.
Team Management quality-management customer-relationship-management Sales Negotiation Supplier Negotiation and Management