Freelancer profile translated to English.
Back to original languageAbout Aude
With several years of experience in customer relations and currently employed in tourism, I have trained to offer my skills in customer relationship and experience management to companies wishing to transform and boost this essential facet of their business.
My goal? To create memorable human experiences and enhance your customer care so you can focus on your core business. And if, in addition, it encourages your customers to return and recommend you to their friends, that would be a real jackpot 😉.
🪙 My levers of action:
- Audit of your current customer experience and personalized recommendations
- Creation and management of the Customer Care strategy (emails, comments, social networks...)
- Design and optimization of the customer journey, before, during, and after purchase
- Creation of loyalty or affiliate programs
- Management of your communication channels with a human and engaging approach
- And much more, depending on your specific needs.
🎟️ My areas of expertise: Weddings, events, tourism, hospitality, fashion, cosmetics, publishing... I am also open to exploring other sectors for any opportunity that would allow me to create a unique customer experience.
🌿 My values: Ethics, responsibility, transparency, communication, loyalty, and above all, humanity.
If you would like to know more or discuss how we could collaborate to transform your customer relations, do not hesitate to contact me!
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Danish
Basic
Remote only
Primarily works remotely
Experience
- GaPayLoB2B Customer Care ManagerREAL ESTATEMarch 2024 - Today (2 years and 2 months)• Respond to and follow up on customer requests from online chat, emails, and phone calls• Access GaPayLo and its service providers' interfaces to resolve customer issues.• Qualify and prioritize requests so they are processed as efficiently and quickly as possible• Support users in their online journey (owner registration, tenant file submission, etc.)• Ensure smooth information flow with other team members• Manage daily user relations• Participate in improving customer service by analyzing the reasons why customers contact us.• Continuously enrich our knowledge base• Enrich our content to help users (FAQ)• Contribute to product development by relaying customer feedback/bugs to technical and product teams• Contribute to the training of new Customer Care Managers
- MariellaCustomer Care ManagerENTERTAINMENT AND LEISUREJanuary 2024 - Today (2 years and 5 months)- Take charge of students before sales (prospects), during onboarding, and during offboarding- Maintain student engagement during and after training- Ensure student satisfaction
- HuttopiaTravel AdvisorNovember 2022 - March 2024 (1 year and 5 months)69290 Saint-Genis-les-Ollières, France- Take reservations for individuals and groups by phone and email for the group's campsites and villages Huttopia- Advise on the group's destinations and accommodations- Follow up on files and send reminders- Manage indirect reservations (Booking, Airbnb)
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Education
- Master of Strategic StudiesTBS Education2022Master, Strategic Innovation Management
- Bachelor in Alternance, Business DevelopmentToulouse Business School (TBS)2020Bachelor en Alternance, Développement commercial
Skill set
Categories
- Other