Audace Queen Sagbohan

As a systems and messaging administrator, I am responsible for creating and managing virtual environments, as well as administering Active Directory servers. I am involved in the setup, configuration, and management of email accounts for users, through the Exchange and Microsoft 365 platforms. I also ensure the resolution of incidents related to mailbox access and the proper functioning of messaging services. In a proactive approach to securing communications, I implement protection measures such as SPF, DKIM, and multi-factor authentication (MFA). Furthermore, I automate various administrative tasks using PowerShell and JavaScript scripts, thereby contributing to the optimization of IT processes.

Mindful of the quality and sustainability of services, I write and maintain technical documentation in accordance with ITIL best practices: operating procedures, intervention guides, and training materials, ensuring both traceability of actions and skill development for the teams.

Development of a web application for managing and processing various requests within a town hall, with the aim of digitizing administrative services. The project includes developing a back-end in Node.js, relying on the Express.js framework for creating robust and performant APIs. The user interface is developed with React.js, ensuring a fluid and responsive experience, while Bootstrap is used for design and formatting, guaranteeing an ergonomic and responsive interface.