Freelancer profile translated to English.
Back to original languageAbout Atilla
I help restaurants increase their revenue with dedicated AI agents for reservations, social media, and customer service.
My solutions automatically respond to calls, messages, and emails, even during peak hours, ensuring no reservation or order is lost.
Your customers receive an immediate response 24/7, without additional burden on your teams.
Result: a fuller restaurant, a better customer experience, and more revenue without hiring.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- CARTIEROperational Project ManagerLUXURY GOODSSeptember 2003 - November 2010 (7 years and 2 months)La Chaux-de-Fonds, SwitzerlandManager of operational and supply chain projects within Cartier Watchmaking, with progressive evolution into positions of high responsibility in the Gold & Jewelry sectors.Piloting strategic projects attached to the Operations Directorate, including cross-functional coordination of logistics, production, planning, after-sales service, and strategic suppliers.Implementation and animation of performance indicators (stocks, service rate, lead times), contribution to medium and long-term decisions, and continuous improvement of industrial processes.Direct management of a logistics team, deployment of Lean Manufacturing initiatives, optimization of flows, planning, and stocks across the entire supply chain.Management of structuring projects: workload/capacity by department, visual communication in production, workshop organization, improved flexibility, and significant reduction in production lead times.This experience allowed me to develop a systemic view of operations, a strong ability to structure, automate, and optimize complex processes, as well as operational leadership focused on results and sustainable performance.
- Manufacture SternSupply Chain Manager.LUXURY GOODSNovember 2010 - October 2013 (2 years and 11 months)Genève, SwitzerlandSupply Chain Manager at Manufacture Stern, with overall responsibility for purchasing, procurement, logistics, inventory, planning, after-sales service, sales, and distribution in a demanding, high-value-added industrial environment.Piloting supply chain performance with measurable results, including a 30% increase in delivery service rate and a significant reduction in customer returns.Implementation of in-process planning, leading to a notable decrease in throughput times and better synchronization between production and logistics.Organization and facilitation of Logistics/Production planning sessions, as well as S&OP/MPS processes, to align industrial capacities, customer needs, and strategic objectives.Deployment of inventory reporting, inventory management, and component flow optimization to improve the reliability and visibility of the supply chain.Management of production scheduling and management reorganization projects, with an approach focused on continuous improvement, process structuring, and data-driven decision-making.This experience has strengthened my ability to manage complex end-to-end operations, structure high-performing and automatable systems, and generate tangible gains in quality, lead times, and overall performance.
- ETER GASTRONOMIEManagerRESTAURANTS AND FOOD SERVICEJanuary 2015 - November 2022 (7 years and 10 months)Chambéry, FranceManager and founder of ETER GASTRONOMIE, a restaurant group developed in Chambéry with a strong focus on digitalization, operational optimization, and scalability.Started the business with an annual turnover of approximately €100k, then progressively grew to over €600k in revenue, by implementing a comprehensive digital strategy and creating new restaurant brands, including dark kitchens dedicated to online sales and delivery.Deployment of structuring growth levers:Digitalization of order taking (website, platforms, click & collect)Optimization of internal processes (production, flows, inventory, planning)Creation and launch of vertically integrated brands adapted to digital usageDevelopment of dark kitchen concepts to maximize profitability per square meterPerformance management through indicators for revenue, margins, volumes, and productivityOverall business management: strategy, finance, operations, human resources, suppliers, marketing, and customer relations.Implementation of digital marketing actions (social media, delivery platforms, local visibility) to increase order frequency and average basket size.This experience allowed me to transform a traditional restaurant into a scalable, data-driven model, demonstrating that technology and automation are direct drivers of revenue growth in the restaurant industry.
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Education
- Engineer in Supply Chain ManagementSUPMECA2003Formation d’ingénieur spécialisée en Supply Chain Management, logistique industrielle et gestion de production, avec une forte orientation opérationnelle et analytique. Acquisition de compétences en : Gestion des flux logistiques et industriels Planification de la production (PIC, PDP, charge/capacité) Optimisation des stocks et des délais Management de projets industriels Amélioration continue et Lean Manufacturing Analyse des processus et performance opérationnelle Coordination transverse entre achats, production, logistique et qualité Formation complétée par des projets concrets en milieu industriel, axés sur la réduction des coûts, l’optimisation des processus et la prise de décision basée sur les données.