Athmane Imloul

• Conception, development, and management of projects within the framework of the positioning and brand strategy of the Démarche cooperative• Analysis and development of comprehensive B2B/B2C communication strategies for our DFC and Textura entities in the context of promoting new services• Data analysis and Google Analytics for data visualization of our digital ecosystem• Participation in image study projects for the Démarche cooperative• Print and digital creations using Adobe software for communication materials• Conception, development, and management of projects within the framework of the positioning and brand strategy of the Démarche cooperative

During this period, I managed various projects related to online communication and graphic design for different clients and companies.

Team Management:

- Recruitment and selection of call center agents.

- Training and coaching of new team members.

- Establishment of work schedules and management of planning.

- Monitoring of individual and collective agent performance.

- Encouraging team motivation and engagement. Customer Relationship Management:

- Ensure fluid and regular communication with French partners to understand their needs and expectations.

- Collaborate with partners to define common objectives and specific KPIs to evaluate results. Strategic Planning:

- Participate in the design of strategies to improve operational efficiency and French partner satisfaction.

- Implement initiatives to increase productivity and the quality of customer service. Reporting and Analysis:

- Produce regular reports on call center performance and submit them to management. Analyze data to identify trends and areas for improvement.