About Atef
Customer Manager and CRM Expert with over 12 years of experience in Healthcare IT in France and Belgium, my primary mission is to implement business strategies by leading Customer Success Projects. Chief Operating Officier: implement business strategies, plans, and procedures in FR and BE Customer Success Manager: improve onboarding processes, implement Customer Service department VP Support & Services, Corporate Support Manager, Expert CRM, SAP Rollout Manager, Change Manager SAP EXPERT CX SD MM FI BW /S4HANA /CRM NETWAVER 7 / ERP 6.0
English
Fluent
French
Native or bilingual
Can work on-site
Paris 17e Arrondissement (up to 50km)
Experience
- CompuGroup Medical FranceVP Operations, Consultant CRM FonctionnelSOFTWARE PUBLISHINGFebruary 2015 - Today (11 years and 4 months)Nanterre, FranceMa principale mission est d'accompagner nos filiales en France et à l'international dans la transformation de leur organisation, l'évolution du système d’information participe à la conduite du changement de l’entreprise...Mon sens de l’autonomie, de la rigueur, mes connaissances techniques sont des atouts qui me permettant d’assurer un management efficace alliant proximité et qualité.Directeur des Opérations: mise en place de stratégie business, adaptation des structures et des processCustomer Success Manager: mise en place de process d'accompagnement Client, développement du département Customer ServiceVP Support & Services, Corporate Support Manager, Expert CRM, SAP Rollout Manager, Change Manager
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Education
- BTS informatique de gestionCogefi2001Option administration et réseau
Certifications
- ITIL Foundation Prince 2Global knowledge2012