About Astrid
French
Native or bilingual
English
Native or bilingual
Experience
- DeezerExpert in Automation and No-CodeENTERTAINMENT AND LEISUREJanuary 2023 - Today (3 years and 5 months)• Automation of all marketing campaign management workflows via Make and Zapier.• Integration of AI agents for campaign performance analysis and dynamic user segmentation.• Implementation of an RPA system to synchronize and enrich customer databases (HubSpot + Airtable).
- Doctolib FranceNo-Code Automation ConsultantMEDICALJanuary 2021 - January 2023 (2 years)• Digitalization of internal processes using No-Code tools (Make, Notion API, Airtable) to reduce manual tasks by 80%.• Automation of customer support with AI chatbots based on GPT-4 and interfaced with Zendesk.• Implementation of automation workflows for appointment tracking and practitioner management.
- Back MarketAutomation & No-Code Product ManagerE-COMMERCEJanuary 2020 - January 2021 (1 year)• Development of an automation system for merchant management and customer onboarding, reducing processing time by 50%.• Integration of automated workflows between Salesforce, HubSpot, and Slack via Make and Zapier.• Optimization of the customer support pipeline with an AI system for ticket prioritization.
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Education
- Degree in Innovation ManagementRennes School of BusinessDiplôme en Management de l'Innovation