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Astrid D.AD

Astrid D.

Customer Success Manager

€350/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Astrid

Convince, gather, impact. These words best define my professional aspirations. I was fortunate to acquire a solid general knowledge and to develop, through two years of preparatory literary classes, my analytical and synthetic skills, while learning to build my reasoning and structure my thought process. This allowed me to organize my imagination and creativity. During my studies and various professional experiences, I have increased my knowledge in communication strategy while developing my customer relations skills. I have been working for 7 years as a Customer Success Manager, a profession that particularly meets my expectations due to its generalist and strategic nature, requiring versatility and managerial qualities. Enthusiastic, I attach great importance to the projects I undertake. My experiences in small structures have also taught me to work and achieve results with limited resources.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Les Raffineurs
    Customer Success Manager
    E-COMMERCE
    November 2019 - April 2025 (5 years and 5 months)
    Paris, France
    Leading customer strategy within the executive committee. Strategy leadership: Improving customer satisfaction (>97%), performance, and reducing contact rate (-25%). Reporting and KPI monitoring: Implementing analysis tools, budget tracking, request typology, contact rate, and request volume. Managing a team of 5 to 20 people. Logistics optimization (inventory management, supply, and performance monitoring of the partner warehouse).
    Customer Experience Customer Service Customer Relations After-Sales Service Customer Satisfaction
  • My Little Paris
    Customer Care Specialist
    FASHION AND COSMETICS
    February 2020 - June 2022 (2 years and 4 months)
    Paris, France
  • L'Alchimiste
    Customer Care Manager
    HEALTH AND WELLNESS
    June 2020 - January 2021 (7 months)
    Paris, France

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Education

  • Preparatory literary classes
    Victor Duruy
    2015
    Hypokhâgne & Khâgne, spécialité Lettres modernes, option Latin
  • M1 Global Communication for Companies and Brands
    ISCOM
    2017
    Programme Grande Ecole

Skill set

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