About Astrid
French
Native or bilingual
English
Fluent
Experience
- Les RaffineursCustomer Success ManagerE-COMMERCENovember 2019 - April 2025 (5 years and 5 months)Paris, FranceLeading customer strategy within the executive committee. Strategy leadership: Improving customer satisfaction (>97%), performance, and reducing contact rate (-25%). Reporting and KPI monitoring: Implementing analysis tools, budget tracking, request typology, contact rate, and request volume. Managing a team of 5 to 20 people. Logistics optimization (inventory management, supply, and performance monitoring of the partner warehouse).
- My Little ParisCustomer Care SpecialistFASHION AND COSMETICSFebruary 2020 - June 2022 (2 years and 4 months)Paris, France
- L'AlchimisteCustomer Care ManagerHEALTH AND WELLNESSJune 2020 - January 2021 (7 months)Paris, France
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Education
- Preparatory literary classesVictor Duruy2015Hypokhâgne & Khâgne, spécialité Lettres modernes, option Latin
- M1 Global Communication for Companies and BrandsISCOM2017Programme Grande Ecole