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Astrid BertramAB

Astrid Bertram

Application Specialist

€550/day
Rostock, DE
8-15 years
Structured System Cleanup & Standardization
Analytical Pattern Recognition & Root Cause Analysis
Sustainable Infrastructure Design
Accessible & Practical IT Documentation
Solution-Oriented 2nd/3rd Level Support

Average response time: 1 hour

Freelancer profile translated to English.
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About Astrid

User Management & IT Support with System: I bring structure to your daily business.

Hello!

I reliably support you in ongoing system maintenance and IT support – wherever accuracy, structure, and error-free work count. My pronounced pattern recognition helps me identify logic errors and inconsistencies in systems that are often overlooked in everyday IT.
My focus: Thorough cleanup and documentation. I gladly take on tasks for which there is often not enough time in daily business: systematically cleaning up user accounts, organizing permissions, and creating understandable guides.
My core competencies: User Management
Reliable creation, maintenance, and management of user profiles and identities.
Fileserver Permissions: Thorough review, cleanup, and structuring of NTFS and share rights.
Active Directory & Microsoft 365: Solid administration, maintenance, and support of your directory services and cloud environments.
Understandable IT Documentation: I write clear, easy-to-follow instructions for admins and end-users that everyone can truly understand.
How I work: Care is my top priority. To rule out errors, I always double-check my project results at the end. I have a quick grasp and can easily familiarize myself with new systems and processes – a brief, targeted answering of my questions by your team is perfectly sufficient for me.
I thrive when I am entrusted with solving tasks independently. Pure busywork is not for me – I want my work to have real meaning and benefit for your company.
If you are looking for careful support for your user management and documentation, I look forward to your message!
(Text was translated into business German for you by an AI from an honest, colloquial response from me)

  • German

    Native or bilingual

  • English

    Conversational

Can work on-site
Rostock (up to 50km)

Experience

  • Mandarin Care
    IT System Administrator
    HEALTH AND WELLNESS
    September 2024 - Today (1 year and 10 months)
    Schwerin, Germany
    2nd Level Support, User Management, Support for the Medifox application, Fileserver permissions, Server maintenance, Active Directory, ECP, Wiki Documentation
    • Support: Direct problem analysis via phone or remotely via TeamViewer, support for hundreds of end-users and complete workstations
    • Solution & Escalation: I resolve issues independently or prepare complex cases cleanly for service providers and 3rd-level support.
    • User Management: I master user management inside out (checking accounts, configuring, maintaining email attributes, assigning groups).
    • Fileserver: Permission checks on the fileserver, creating/moving folders and group structures.
    • Automation: Use of simple PowerShell scripts or CMD for error-free routine processes.
    • Infrastructure: Ongoing maintenance and updates of different types of servers (Hyper-V).
    • Clean and complete recording of all processes directly in the ticketing system.
    • Continuous maintenance and understandable supplementation of the internal wiki for the entire team.
    Active Directory File Management Documentation 2nd Level Support Microsoft 365
  • Centogene GmbH
    Application Specialist
    BIOTECH
    November 2022 - April 2023 (5 months)
    Responsible for Talend MDM application documentation in Confluence and ticketing system, Jira, Linux log analysis
  • Allgeier BSH
    Systems Engineer Service Desk
    November 2020 - October 2022 (1 year and 11 months)
    Onsite and remote support for employees and hardware of Centogene (printers, clients, monitors, docking stations, iPhones) in English and German. iPhone installation and support. Ticket processing with ServiceNow. Activities in Active Directory, Exchange, Exchange Online, Azure and Teams. Client activation on the firewall. Remote support via Teams, TeamViewer or phone. Installation and configuration of clients with Windows10, MS Office and standard software, locally or via SCCM.
Check out Astrid's experience

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Education

  • Further training IT Infrastructure and ITServiceCompTIAA+ Microsoft 365 Endpoint Administration Microsoft 365 incl. Microsoft Teams Administrator Network Coordinator LPIC1 Cloud Expert: Microsoft AzureAdministrator
    GFN
    2023
    Weiterbildung IT Infrastruktur und ITServiceCompTIAA+ Microsoft 365 Endpoint Administration Microsoft 365 inkl. Microsoft Teams Administrator Netzwerkkoordinator LPIC1 Cloud Experte: Microsoft AzureAdministrator
  • Technical English for IT Professions
Check out Astrid's education

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