Description

IT Transformation Director with 13+ years of experience across Europe and the Middle East, having delivered 15+ transformation programs in 10+ countries for major groups such as Syensqo, Solvay, Equans, LVMH and Alstom.

I help large organizations structure the governance, operating models and ITSM processes that scale IT departments through carve-outs, restructurings and multi-country rollouts — shaping strategy at C-level while driving execution on the ground.

Main areas of expertise:

IT Transformation & Target Operating Model design

ITSM & IT Governance (ITIL expert)

Program & Project Management

Change Management & Adoption

Carve-out & M&A IT structuring

CIO Advisory & Executive Reporting

Recent results: a 2.7M€ transformation program delivered on time with a 25-30% reduction in IT support costs; a global ITSM change process rolled out across 5 regions cutting change-related incidents by 30%; a governance model deployed across a 74,000-employee organization in 9 months.

Fluent in French and English, experienced in international, multicultural environments, and available for remote engagements worldwide.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

iQo / Lumina Partners
Director - Business Development & IT Transformation Offer
CONSULTING AND AUDITS
July 2024 - Today (2 years and 1 month)
Dubaï, United Arab Emirates
Structured the consulting offer; defined IT transformation & ITSM positioning and go-to-market. Signed strategic partnerships expanding reach across the Middle East and European markets. Built commercial pipeline; secured first major engagements and developed client accounts. Results: offer and go-to-market built from scratch, 5 partnerships signed, exclusive Abu Dhabi semi-gov alliance brokered into Jordan's government, first EU wins.
IT Transformation ITSM Change Management Leadership Business development
SYENSQO
Steering of IT Department Structuring Post Carve-Out
CHEMICAL
July 2024 - September 2025 (1 year and 2 months)
Paris, France
• • Management of the Foundation Office department
• • Design and alignment of ITSM processes across Agile, DevOps, and Waterfall methodologies, ensuring consistency within hybrid delivery models
• • Definition of the Target Operating Model for IT departments, with clarified roles, key interactions, and governance mechanisms
• • Stakeholder engagement and change enablement, ensuring buy-in and alignment from both local and global teams with the new standards
ITSM Change Management Scrum Target Operating Model IT Project Management
Solvay
Implementation of a global IT change management process (in a carve-out context)
CHEMICAL
May 2023 - June 2024 (1 year and 1 month)
Paris, France
• •Management of the change management team
• •Definition of a global change management process target and implementation • within the ITSM tool
• •Interconnexion of the process with the other processes
• •Definition and setting up of a people adoption roadmap and communication plan
Change Management IT Project Management ITSM Process Improvement

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Exchange semester
KAIST Business School
2013
Exchange semester
Information Systems Management engineer degree
Université de Technologie de Troyes
2013
Information Systems Management engineer degree

Check out Assia's education

ITIL 4 Foundation
AXELOS
2018
ITIL 4 ITSM
ITIL V3 Foundation
AXELOS
2015

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Assia Jabri

IT Transformation Consultant

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