Assem Ben Abdallah

Diagnose and resolve hardware and software incidents. Active Directory management. Assist users in person or remotely (phone, email, support tools). Install and configure IT equipment (PCs, printers, peripherals). Prepare workstations. Master deployment. Handle support for: PCs, laptops, printers, health card readers, systems (Windows) and antivirus. IT asset management (Hardware and software). Remote control via TightVNC, Mesh, TeamViewer... Monitor equipment functioning and report failures. Configure and manage user accounts (Active Directory, email, VPN). Ensure network connectivity and proper functioning (Wi-Fi, LAN). Diagnose and resolve server and network connection issues. Educate users on cybersecurity risks. Write procedures and user guides. Collaborate with other departments to improve IT efficiency.

IT equipment dismantling (computers, POS terminals, NEOPOST franking machines, DELL servers, routers, switches, printers...). Sorting of equipment according to internal criteria. Inventory realization.

Installation and repair of automated controllers, fault localization, then performing preventive and curative maintenance. Servoing and regulation. Use of electrical measurement devices. GRAFSET design.