Freelancer profile translated to English.

Description

After my Baccalaureate in Management and Administration, I worked for several companies, which allowed me to develop over six years of experience in customer support and user assistance. I have helped numerous companies manage their requests and ensure effective follow-up, which has allowed me to strengthen my rigor and my ability to meet client needs.

I am very comfortable with IT tools, particularly Slack and Zendesk, and I can be quickly operational in any new environment.

Motivated, proactive, and adaptable, I know how to manage change and move forward, essential qualities to effectively contribute to your team and ensure quality customer support.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Mon Marché
Customer Relations Officer
RETAIL (SMALL BUSINESS)
January 2024 - February 2025 (1 year and 1 month)
Paris, France
• Reception and processing of customer requests via Zendesk
• Order follow-up: coordination with delivery personnel, verification of delivery times.
• Management of refunds and product exchanges.
• Dispute resolution: quick and effective resolution of problems related to orders or delivery.
• Updating and monitoring of customer/delivery personnel dashboards (orders, delays, incidents).
• Contribution to the improvement of customer service: active listening, feedback analysis, suggestions for improvement.
• After-sales relationship management and customer loyalty.
• Administrative support: data entry, archiving, file updates.
Zendesk slack
CapsAuto
Customer Relations Officer
AUTOMOBILE
April 2023 - December 2023 (8 months)
Chatou, France
• Research and identification of partner garages for the handling of drivable and non-drivable cars.
• Evaluation and selection of garages based on their capacity, quality of service, and availability.
• Negotiation of collaboration terms with partner garages.
• Coordination between clients, garages, and internal teams to ensure quick and efficient vehicle handling.
• Follow-up of vehicle files entrusted to garages (repairs, deadlines, costs).
• Administrative management related to partnerships and garage interventions.
• Updating partner garage databases.
• Regular communication with clients to inform them of their vehicle's status.
Ornikar
Reservation Officer
TRANSPORTATION
November 2022 - April 2023 (5 months)
Paris, France
Responsible for booking and managing exam slots.

Customer support, responding to requests from students and teachers.

Resolving disputes if necessary.

Regular contact with the DDT (Departmental Directorate of Territories).

Zendesk slack driving license appointments