Asmaa Y.

- Develop and maintain knowledge of the various mechanical, hydraulic, and electrical systems used in KIA vehicles.

- Serve customers professionally to ensure maximum attention.

- Follow up with the spare parts department for customer orders.

- Study the manufacturer's technical and service bulletins and use them to explain necessary information to customers in simple terms.

- Perform a pre-delivery inspection before the customer arrives and check the vehicle's condition, work quality, car cleanliness, and document preparation to ensure everything complies with the agreement.

- Explain the details of the work performed, costs, and spare parts to customers.

- Control product rotation.

- Check parts availability.

- Procure from suppliers.

- Use product stock software.

- Provide technical information about products and their prices.

- Respond to numerous orders placed by phone or online.

• Accounting

- Perform ordinary cash and sales operations.

- Calculate the total amount of services or products purchased and communicate it to the customer.

- Receive and record payment, whether in cash or other forms of payment.

• Workshop Manager

- Supervise and train workshop teams.

- Distribute work and adapt staffing levels according to needs.

- Use feedback to monitor production efficiency on a daily basis.

- Resolve problems with technicians and operators.

Repair of smartphones, laptops, and televisions, as I prepared reports for each repair. I also worked as a customer advisor (explaining the malfunction and offering possible solutions to customers).

I invoiced customers by providing them with invoices that I created myself.