Description

With 15 years of experience in office management and customer relationship management, I am best placed in businesses that aim to go the extra mile for their customer.

Much of my career has been spent working using the Lean methodology and I have recently achieved my White Belt in Lean Six Sigma. If you are looking for ways to improve the customer journey while reducing business inefficiencies, then I may be the perfect fit for you.

Over the years I have helped numerous companies reduce their losses, streamline their processes and increase customer approval ratings while leading teams to achieve business KPIs.

Please reach out if you have any questions you may have.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Dundee (up to 50km)

Renu Skin Clinic
Clinic Administrator
November 2022 - Today (3 years and 7 months)
Dundee, UK
Expanding the customer base by creating marketing campaigns, content writing and community engagement to attract new and repeat customers
Auditing processes to ensure compliance with Health Improvement Scotland standards
Increase business productivity to improve the customer experience and reduce inefficiencies using Lean Six Sigma methodology
Collaborate with global business partners such as HydraFacial, ZO Skincare, Teoxane.
Oversee change management and engage key stakeholders to ensure team unity and delivery of targets
Conflict management to ensure a cohesive working environment where all team members feel valued
Sales reporting and setting employee targets in line with business objectives
Currently working towards Green Belt Lean 6 Sigma Certification
The Natural Energy Company
Customer Relationship Manager
December 2021 - November 2022 (11 months)
Newport-on-Tay, Scotland, United Kingdom
Business process standardization and automation
Expanding the customer base by creating marketing campaigns, content writing and community engagement to attract new and repeat customers
Increase business productivity to improve the customer experience and reduce inefficiencies using lean methodology
Collaborate with global business partners such as Daikin and Tesla to achieve KPIs and shared goals
Oversee change management and engage key stakeholders to ensure team unity and delivery of targets
Conflict management to ensure a cohesive working environment where all team members feel valued
Manage customer accounts, overseeing high value transactions and ensure that the customer's needs are being met
Developed high-performing CRM systems to meet customer demands and enable faultless transactions
TVEL
Account and Business Development Manager
January 2018 - December 2018 (11 months)
Glasgow, UK
Managing sales and service departments to ensure business wide KPIs were being met and exceed Create new business processes and practices in a start-up business ensuring industry wide regulations were being followed
Creating and delivering staff training packages
Reporting into both business Directors providing daily, weekly and monthly reports along with business forecasting and planning of future projects
Create a compliance framework under the government funded ECO scheme