Arytha Songbandhit

• • Manage cabling service requests

• • Ensure follow-up of mission execution within the framework of internal cabling and subcontracting installation and repair services.

• • Ensure compliance with intervention and resolution deadlines

• • Handle alerts related to field production activity.

• • Proceed with the closure of IT and administrative actions after completion or escalate when necessary.

• • Process cabling site operations tasks.

• • Supervise multidisciplinary teams to ensure operational efficiency and group cohesion.

• • Manage files according to internal processing procedures.

• • Manage relationships and contracts with external stakeholders and partners.

• • Coordinate daily operations to ensure the smooth functioning of the administrative and financial department.

• • Customer relations and complaint management to ensure customer satisfaction and loyalty.

• • Negotiate with suppliers to obtain the best prices and conditions.

• • Physical reception of visitors, management of entry formalities and orientation within the company premises.

• • Processing of customer orders, from request to delivery, ensuring optimal customer satisfaction.

• • Customer follow-up, reminders, appointment scheduling, handling specific requests.

• • Management of the department's general secretarial duties and administrative files.

• • Performing classic secretarial tasks: managing the switchboard, monitoring schedules, ordering supplies, organizing business travel, handling mail.

• • Responding to customer inquiries by email or phone (delivery date, file status).

• • Handling telephone calls and taking messages for sales managers.

• • Collaborating with accounting departments for the follow-up and validation of customer payments.

• • Making calls to individuals following a sales script, updating the tracking file.

• • Scheduling appointments for sales teams, updating data in schedules.

• • Telephone prospecting to a targeted clientele to promote products and services.

• • Customer file follow-up, ensuring regular updates in the call center database.

• • Implementing strategies to increase customer satisfaction rates and reduce average waiting time.

• • Identifying customer needs and proposing suitable solutions.

• • Recording sales information in the database for tracking.

• • Contacting potential clients via phone and email to present products and services.

• • Collaborating with the technical support team to provide fast and efficient customer assistance.

• • Development, sending, and processing of customer satisfaction questionnaires.