Freelancer profile translated to English.

Description

I am a **digital project manager and communicator**, specializing in supporting tourism organizations, businesses, and startups in their visibility, digital performance, and customer relationship challenges.

With several years of experience in **communication, digital marketing**, and **project management**, I have led various missions: website redesigns, implementation of high-performing digital campaigns, user experience optimization, change management (particularly for Tourism Information Systems), community management, and remote customer relationship management.

🔧 My Expertise

**Digital Project Management**: Coordination, organization, prioritization, reporting, service provider management.
**Communication & Marketing**: Editorial strategy, content creation, social media campaigns, newsletters, brand promotion.
**Customer Success**: Onboarding, client follow-up, product usage optimization, support, remote relationship management.
**Tourism & Attractiveness**: Support for tourism offices, promotion campaigns, territorial valorization.
**Digital Tools**: CRM, collaborative platforms, CMS, SaaS environments.

💼 What I Bring

Agile, curious, and solutions-oriented, I can adapt quickly, understand team challenges, and intervene in both operational and strategic missions.

🚀 Let's Work Together

Whether you are looking for a **project manager, a communicator, an outsourced customer success manager**, or versatile support, I can assist you effectively, methodically, and with a strong sense of service.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Fort-de-France (up to 15km)

Ministère de la Transition Ecologique
Communication Officer DEAL Martinique
PUBLIC SECTOR
March 2026 - Today (5 months)
Fort-de-France, Martinique
Management of internal and external communication for DEAL Martinique (event coverage, writing and layout of physical materials, photography, photo editing and retouching) external communication in coordination with the prefecture.
Communication Strategy Public Communication Press Relations Copywriting Layout Design
Kayliné
Concierge Manager
HOSPITALITY
February 2026 - March 2026 (1 month)
Fort-de-France, Martinique
Operational management of 4 properties under management within the concierge service. Relations with clients and vacationers, management of requests and reservations. Logistics monitoring, check-in and check-out, coordination of service providers.
Customer Relationship Management (CRM) Lodgify Procedure Implementation
AFDI
Web Marketing and Communication Officer
REAL ESTATE
October 2021 - July 2025 (3 years and 8 months)
Fort-de-France, France
Communication management for the three real estate agencies of the AFDI group (Martinique, Guadeloupe, Paris).
Social Networks Graphic Design Web Content Writing Digital Communication Print Communication