Freelancer profile translated to English.

Description

AI SupportFlow helps e-commerce businesses, SaaS, and SMEs automate their customer support with intelligent AI agents capable of responding 24/7.

We design simple, quick-to-deploy systems perfectly integrated with your tools (Shopify, CRM, email, etc.) to automatically handle customer requests: FAQs, order tracking, returns, product support.

Result: up to 30-40% operational time saved, a significant reduction in support costs, and an improved customer experience.

Our goal: transform your support into a growth lever, enabling you to sell more while freeing up your time.

Fewer tickets, more conversions, a smooth customer relationship — effortlessly.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

AI SupportFlow
AI Agent Agency
DIGITAL AND IT
November 2025 - Today (7 months)
Paris, France
Creation and deployment of AI agents to automate customer support for e-commerce.

I help growing brands manage a large volume of requests (customer service, FAQs, order tracking) without increasing their costs.

Implementation of systems capable of responding instantly 24/7, while maintaining a fluid and personalized customer experience.

Results:
– Reduced response time
– Decreased support load
– Improved customer satisfaction

Interventions:
– Support flow analysis
– Custom AI agent creation
– Integration (website, chat, email)
– Continuous optimization

Technologies: Conversational AI, automation, web integrations (API)
AI Agent n8n n8n Automation n8n Workflow AI Automation
WebRIse Studio
Founder
October 2024 - October 2025 (1 year)
Hôtel de Ville, Paris, France
Creation of websites and support for brands in developing their online presence.

I have worked with various clients to design high-performance websites, optimized for conversion and tailored to the specific needs of each business.

Interventions:
– Creation of showcase and e-commerce websites
– SEO optimization
– Integration of web solutions and APIs
– User experience improvement

This experience has allowed me to understand the business challenges of online brands, particularly in customer acquisition and experience management.
Agency Artificiel inteligent
AI Agent Developer
April 2024 - March 2025 (11 months)
Paris, France
Intelligent Support Agent: Creation of an assistant capable of scanning the company's technical documentation to instantly answer customer questions. Workflow Automation: Connecting the OpenAI API with management tools (like Notion or Trello) to automatically generate meeting summaries and task lists. Personalization: Configuring the AI's "tone" and instructions (System Prompt) to ensure it adheres to the brand's visual and textual identity.
n8n AI Agent n8n Automation n8n Workflow