About Arthur
German
Native or bilingual
English
Fluent
Italian
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Experience
- SelbständigCustomer Relationship ManagerDIGITAL AND ITOctober 2025 - Today (10 months)Augsburg, GermanyI support IT companies as an experienced Customer Relationship Manager in the IT industry with over 20 years of experience in delivering IT services.My focus is on sales support, offer and tender management, personnel placement, business development, and the structured support of management and teams during growth phases and strategic projects.I act as an interface between management and the operational team, ensuring that processes run efficiently and transparently, and that customer inquiries are processed quickly and understandably, without the cost of a full-time sales or business manager.Service Focus:Sales Support / External SalesOffer and Tender ManagementBusiness Development & Process OptimizationPlacement of qualified IT specialists from my own networkCoaching and support of sales teamsBuilding structures and documentation in salesSupport with customer presentations and contact reactivationContract management and negotiation with Purchasing, HR, and LegalWorking Method:Remote / hybrid, self-directed, structured, and pragmatic.I work with Microsoft 365, Teams, Planner, and CRM systems (including Zoho, Dynamics, CAS).My clients benefit from my ability to prepare complex topics understandably and implement them pragmatically and solution-oriented.Target Groups:IT service providers and system housesConsulting and project placement firms in the enterprise environmentStart-ups in the tech, cloud, and AI environmentCurrent Projects:Microsoft Expert and Project Management in Munich:Sales support & offer management, sales coordinationMicrosoft 365 and AI Training Provider in the greater Ulm area:CRM organization, contact reactivation, coordinationIT Service Provider in the Augsburg area:Coaching & project placement
- INTELLITY GmbHCustomer Relationship ManagerDIGITAL AND ITAugust 2017 - March 2025 (7 years and 7 months)Augsburg, Germany• Developing Sales Strategies:◦ Planning and implementation of sales strategies to achieve revenue targets.• Customer Acquisition:◦ Identification and acquisition of new customers as well as nurturing existing customer relationships.• Independent creation of offers and integration of external and internal resources, as well as preparing calculations.• Definition of company processes to map various business processes.◦ Mapping of ongoing projects◦ Management of external orders◦ Processing of software and license purchases• Drafting of contract documents and coordination with partners and legal departments.• Complete revision and redesign of marketing materials.• Creation of success stories and case studies with customers and manufacturers.• Product Presentations:◦ Presentation of IT and cloud solutions to potential customers. Research and outreach to experts for project inquiries and tenders.• Processing and management of tenders.• Contract Negotiations:◦ Conducting contract and price negotiations with (enterprise) purchasing, HR, and legal departments, and concluding individual and framework agreements.• Introduction of a digital signature solution with DocuSign.• Setup of a CRM system and customization:◦ Definition of CRM processes• Partner Management◦ Negotiation of conditions and contracts, including for 3rd-party tools.• Sale of licenses for Microsoft products and migration tools through external partners.◦ Onboarding of freelancers and development of necessary contractual documents.• Attending events for new customer acquisition and maintaining the partner network.• Co-organization and support of events and customer events.• Personal support of consultants in projects.◦ Coordination between the client's teams and INTELLITY
- Allgeier Experts Services GmbHKey Account ManagerDIGITAL AND ITOctober 2010 - May 2017 (6 years and 7 months)München, Germany• Management• Designing sales strategies and portfolio components.• Evaluating customers based on potential.• Negotiating modalities and managing partners and subcontractors.• Applicant selection and conducting interviews.• Managing employees, salary negotiations, and employee development discussions.
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Education
- IT Specialist, specialization System IntegrationIT-Akademie Schwaben2004Fachinformatiker Fachrichtung Systemintegration