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Arthur AmannAA

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Freelancer profile translated to English.
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About Arthur

After many years of employment, most recently as a Customer Relationship Manager at an IT service provider, I decided to use my experience independently. I wanted to tackle things more directly and work with people and companies who are open to pragmatic solutions and value honest collaboration.

In my career, I have learned how crucial clear structures, good communication, and reliable processes are. Today, I help companies build and implement exactly that in their daily operations. I support where time is often lacking. For example, in sales, offer or tender management, internal processes, or the placement of skilled workers.

I see myself as an equal partner, not a service provider. I listen, think along, take responsibility, and ensure transparent and open communication. Many of my clients appreciate that I keep things uncomplicated, give honest feedback, and yet always remain solution-oriented.

Benefit for my partners:
Companies benefit from over 20 years of experience in the IT and business environment, from my established network, and my ability to make complex topics understandable. I work in a structured way, but never rigidly.

Service Delivery:
Whether remote, hybrid, or on-site, depending on what fits best. What's important is that the collaboration between people works and leads to results.

If you are looking for someone who thinks along, gets involved, and drives things forward with you, I look forward to a conversation.
  • German

    Native or bilingual

  • English

    Fluent

  • Italian

    Conversational

Can work on-site
Augsburg (up to 50km)

Experience

  • Selbständig
    Customer Relationship Manager
    DIGITAL AND IT
    October 2025 - Today (10 months)
    Augsburg, Germany
    I support IT companies as an experienced Customer Relationship Manager in the IT industry with over 20 years of experience in delivering IT services.
    My focus is on sales support, offer and tender management, personnel placement, business development, and the structured support of management and teams during growth phases and strategic projects.

    I act as an interface between management and the operational team, ensuring that processes run efficiently and transparently, and that customer inquiries are processed quickly and understandably, without the cost of a full-time sales or business manager.

    Service Focus:

    Sales Support / External Sales

    Offer and Tender Management

    Business Development & Process Optimization

    Placement of qualified IT specialists from my own network

    Coaching and support of sales teams

    Building structures and documentation in sales

    Support with customer presentations and contact reactivation

    Contract management and negotiation with Purchasing, HR, and Legal

    Working Method:
    Remote / hybrid, self-directed, structured, and pragmatic.
    I work with Microsoft 365, Teams, Planner, and CRM systems (including Zoho, Dynamics, CAS).
    My clients benefit from my ability to prepare complex topics understandably and implement them pragmatically and solution-oriented.

    Target Groups:

    IT service providers and system houses

    Consulting and project placement firms in the enterprise environment

    Start-ups in the tech, cloud, and AI environment

    Current Projects:

    Microsoft Expert and Project Management in Munich:
    Sales support & offer management, sales coordination

    Microsoft 365 and AI Training Provider in the greater Ulm area:
    CRM organization, contact reactivation, coordination

    IT Service Provider in the Augsburg area:
    Coaching & project placement
    Sales Management Customer Relationship Management (CRM) IT Service Management Team Management IT Consulting
  • INTELLITY GmbH
    Customer Relationship Manager
    DIGITAL AND IT
    August 2017 - March 2025 (7 years and 7 months)
    Augsburg, Germany
    • Developing Sales Strategies:
    ◦ Planning and implementation of sales strategies to achieve revenue targets.
    • Customer Acquisition:
    ◦ Identification and acquisition of new customers as well as nurturing existing customer relationships.
    • Independent creation of offers and integration of external and internal resources, as well as preparing calculations.
    • Definition of company processes to map various business processes.
    ◦ Mapping of ongoing projects
    ◦ Management of external orders
    ◦ Processing of software and license purchases
    • Drafting of contract documents and coordination with partners and legal departments.
    • Complete revision and redesign of marketing materials.
    • Creation of success stories and case studies with customers and manufacturers.
    • Product Presentations:
    ◦ Presentation of IT and cloud solutions to potential customers. Research and outreach to experts for project inquiries and tenders.
    • Processing and management of tenders.
    • Contract Negotiations:
    ◦ Conducting contract and price negotiations with (enterprise) purchasing, HR, and legal departments, and concluding individual and framework agreements.
    • Introduction of a digital signature solution with DocuSign.
    • Setup of a CRM system and customization:
    ◦ Definition of CRM processes
    • Partner Management
    ◦ Negotiation of conditions and contracts, including for 3rd-party tools.
    • Sale of licenses for Microsoft products and migration tools through external partners.
    ◦ Onboarding of freelancers and development of necessary contractual documents.
    • Attending events for new customer acquisition and maintaining the partner network.
    • Co-organization and support of events and customer events.
    • Personal support of consultants in projects.
    ◦ Coordination between the client's teams and INTELLITY
    Customer Relationship Management (CRM) Sales Management IT Service Management Process Optimization Team Management
  • Allgeier Experts Services GmbH
    Key Account Manager
    DIGITAL AND IT
    October 2010 - May 2017 (6 years and 7 months)
    München, Germany
    • Management
    • Designing sales strategies and portfolio components.
    • Evaluating customers based on potential.
    • Negotiating modalities and managing partners and subcontractors.
    • Applicant selection and conducting interviews.
    • Managing employees, salary negotiations, and employee development discussions.
    Sales Management Team Management Key Account Management Revenue Management Customer Relationship Management (CRM)

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Education

  • IT Specialist, specialization System Integration
    IT-Akademie Schwaben
    2004
    Fachinformatiker Fachrichtung Systemintegration

Skill set

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