Arnaud Trenchant

360° performance audits and restructuring: Analysis of e-commerce business models, UX journeys, and P&Ls for retail players to identify immediate profitability levers.

Change management and deployment management: Structuring field adoption and securing technological POCs.

Transition management and "Sparring Partner": Operational support for executives to accelerate sustainable growth.

Context:

Management of the strategic activity for Click & Collect and digital food sales. Critical challenge of transforming the operational model to

secure and develop a business volume of €1 billion in an ultra-competitive market, while ensuring team buy-in during organizational changes. (PSE)

Missions:

- Direct management of 25 employees (including 12 Business Developers). Change management to evolve commercial and managerial practices towards greater agility.

- Performance (P&L) Management: Complete responsibility for managing the activity (€1 billion). Daily analysis and decision-making on

growth levers: economic KPIs (Revenue, Margin). Work on the product offering to reduce stock turnover by 25%.

- Customer Journey Optimization: Definition and deployment of innovative digital solutions to streamline the user experience, reduce friction, and increase average basket size.

- Strategic Project (Store Picking): Support for the digitalization of the offering and redesign of the product charter for the use of AI in completing product descriptions.

Environment:

- KPIs Managed: Revenue (€1 billion), Margin, Conversion Rate, Customer NPS, Stock Turnover, Availability Rate.

- Channels: Click & Collect, Home Delivery, Click & Collect.

Context:

Accelerating e-commerce flows, critical need to ensure customer promise reliability (product availability) and optimize in-store picking productivity. Transversal mission to support the business in deploying new Store Picking tools and processes.

Missions:

- Offer Digitalization: Management of product enrichment and publication of the historical store offering.

- Logistics Flow Optimization: Redesign of safety stock management rules to reduce online stockouts, optimize publication, and improve the complete order rate.

- Change Management: Support for operational teams in adopting new picking tools.

Technical Environment:

- Tools: Picking Tools (KBRW), Catalog Management (PIM).

- KPIs: Availability Rate, Stock Turnover, Publication Rate.