Freelancer profile translated to English.

Description

Senior operations manager with over 10 years of experience in demanding multi-site environments; catering, dark kitchens, events, logistics, wellness, fitness.

Specializing in organizational structuring, operational turnaround, and performance management: scaling from 1 to 12 sites, +250% revenue, -70% errors, 100% stock accuracy, customer rating from 3.9 to 4.5.

Lean operations optimization: warehouse reorganization that reduced staffing from 6 temporary workers to 1 operator, saving 2 hours in daily preparation time.

Experience in deploying and adapting ERP systems and proficiency with a wide ecosystem of operational and digital tools.

I step in where things get stuck: processes, teams, profitability.

Available for ad-hoc operational consulting missions.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Eternelle-Notre-Dame (Réalité Virtuelle) / La Cité de L'Histoire
Operations Manager
April 2024 - Today (2 years and 4 months)
Overhaul of operations, implementation of SSIAP 1 & PMS standards, management of schedules & P&L. Results: +250% better customer flow, increased team engagement.
Yam Food
Multi-site Night Director
June 2023 - July 2024 (1 year and 1 month)
Operational Management: Supervision of service quality, inventory management, improvement of operational processes, and monitoring of food hygiene and safety standards (HACCP).

Team Management: Coaching and training of staff, creation of appropriate schedules, and implementation of effective communication to maintain optimal team cohesion.

Commercial Strategy and Development: Contribution to the development and execution of commercial and operational strategies to optimize site performance.

Financial Monitoring and Performance Analysis
Airkit
Operations Director
April 2022 - April 2024 (2 years)
AIRKIT – OPERATIONS DIRECTOR – B2B -

Logistics and Flow Management: Organization of inbound and outbound flows, inventory and stock management, optimization of delivery routes, and coordination of logistics operations.

Purchasing and Supplier Relations: Sourcing, price negotiation, order management, and establishment of strategic partnerships to reduce costs and improve margins.

Operational Management: Supervision of various teams (delivery drivers, pickers, customer support), development of standardized processes, and support for employees in their skill development.

Financial Analysis and KPIs: P&L management, monitoring of margins and profitability, stock valuation, and regular analysis of key performance indicators to guide strategic decisions.

Digital and Client Portfolio: Website management (product sheet creation), loyalty building and development of key account client portfolios, commercial negotiations, and payment tracking.

Key Achievements:
Elimination of unknown shrinkage, strengthening stock security and operational reliability / Reduction of order picking error rate from 5% to almost 0%, increasing customer satisfaction / Optimization of logistics costs: a 3% decrease in transport costs and a 2% decrease in storage costs / Reduction of order preparation time by 40%, increasing overall supply chain efficiency / Support for the transition to a new ERP, ensuring rapid and seamless adoption by teams.