Freelancer profile translated to English.

Description

I am a Client Relationship Assistant, specializing in remote customer support. Drawing on my experience in home help and sales, I offer personalized follow-up, rigorous organization, and clear communication via email and phone. I adapt to each client's needs and help improve customer experience while fostering loyalty. Available to manage your remote client relations, administrative support, or project monitoring tasks, approximately 10 to 15 hours per week, spread over 5-hour days, to ensure regular and attentive follow-up of each project.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Aidavie (microentreprise)
Home Help
April 2024 - Today (2 years and 2 months)
Montélimar, France
Autonomous management of a home help activity: prospecting, scheduling, and service follow-up. Development of a trusting relationship with clients, customer loyalty, and adaptation of services to specific needs.
Scheduling Management Client Relationship Written Communication Oral Communication Customer Support
ADMR
Home Help ADMR - La Bégude-de-Mazenc
July 2022 - March 2024 (1 year and 8 months)
Montélimar, France
Accompanying elderly and dependent individuals in daily life activities. Creating a lasting trusting relationship with beneficiaries and their families. Coordination with the team and adherence to intervention protocols.
Client Relationship Oral Communication Scheduling Management Customer Support Written Communication
Décor Discount
Sales Assistant
January 2020 - September 2020 (8 months)
26200 Montélimar, France
Welcoming and providing personalized advice to clients in choosing fabrics, paints, and wallpapers, taking into account their needs, constraints, and aesthetic preferences.
Client Relationship Customer Support Oral Communication