Freelancer profile translated to English.

Description

I am Arnaud, a Social Media Manager and Community Manager with 10 years of experience. I have managed the communities of demanding brands such as IKEA, Castorama, Jacadi, and Hermes. Today, I put this expertise to work for your growth.

◉ WHAT CAN I OFFER YOU?

Increase your brand's visibility on your social networks
Transform your followers into an engaged and loyal community
Convert your audience into leads and customers
Enhance your company's online reputation

Specifically, what do I implement to achieve these goals?

Audit and development of a tailor-made social media strategy
Creation of engaging content: posts, carousels, videos, stories...
Implementation of a structured editorial calendar
Community management: moderation, engagement in comments and private messages
Performance reports and continuous content optimization
Competitive and technological monitoring

◉ MY REFERENCES

· IKEA

· Jacadi

· Hermes

· Gaumont

· Castorama

· Groupe Seb

· Les Grandes Occasions

📩 Contact me

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Marseille (up to 50km), Lille (up to 50km), Bordeaux (up to 50km)

IKEA
Community Manager
SOCIAL NETWORKS
September 2024 - Today (1 year and 11 months)
Paris, France
Moderation & Customer Relations
Respond to comments on posts (questions, congratulations, complaints)
Manage private messages
Escalate complex cases to customer service
Manage crisis situations on social networks
Manage key events: sales, holidays, product launches
Monitor trends and adapt content

Community Management
Identify and engage brand ambassadors
Manage influencer partnerships (micro and macro)
Proactive interaction with followers (likes, outgoing comments)

Reporting & Performance
Analyze top-performing content
Provide data-based optimization recommendations

Monitoring & Internal Coordination
Competitive analysis of industry brand practices
Monitor social media trends and algorithms
Relay customer feedback to product and communication teams
Digital Communication Visual Content Creation Social Media Strategy Social Media Community Management Social Media Management
Castorama
Community Manager
RETAIL (SMALL BUSINESS)
September 2024 - Today (1 year and 11 months)
Paris, France
Moderation & Customer Relations
Respond to comments on posts (questions, congratulations, complaints)
Manage private messages
Escalate complex cases to customer service
Manage crisis situations on social networks
Manage key events: sales, holidays, product launches
Monitor trends and adapt content

Community Management
Identify and engage brand ambassadors
Manage influencer partnerships (micro and macro)
Proactive interaction with followers (likes, outgoing comments)

Reporting & Performance
Analyze top-performing content
Provide data-based optimization recommendations

Monitoring & Internal Coordination
Competitive analysis of industry brand practices
Monitor social media trends and algorithms
Relay customer feedback to product and communication teams
Digital Communication Social Media Strategy Social Media Management Community Management Social Media Community Management
Jacadi Paris
Community Manager
FASHION AND COSMETICS
September 2025 - Today (11 months)
Paris, France
Moderation & Customer Relations
Respond to comments on posts (questions, congratulations, complaints)
Manage private messages
Escalate complex cases to customer service
Manage crisis situations on social networks
Manage key events: sales, holidays, product launches
Monitor trends and adapt content

Community Management
Identify and engage brand ambassadors
Manage influencer partnerships (micro and macro)
Proactive interaction with followers (likes, outgoing comments)

Reporting & Performance
Analyze top-performing content
Provide data-based optimization recommendations

Monitoring & Internal Coordination
Competitive analysis of industry brand practices
Monitor social media trends and algorithms
Relay customer feedback to product and communication teams
Social Media Community Management Community Management Community Management Social Media Management Social Media Community Manager