Freelancer profile translated to English.

Description

🎯 I support companies in skills development, leadership growth, and the implementation of high-impact L&D strategies.

After 15 years of experience in a demanding and innovative environment (Apple), I now work as an L&D consultant to help organizations design, deploy, and embed learning solutions tailored to their operational, human, and strategic challenges.

✅ What I bring you:

• A concrete and modern pedagogical approach, designed for on-the-job learning

• The ability to design engaging training programs (in-person, digital, blended)

• Expertise in management coaching and leadership development

• A business vision combined with strong human and cultural sensitivity

• Support in structuring or evolving your L&D strategy

📦 Examples of projects completed or that I can handle:

• Training needs assessment and program structuring

• Design of development programs for employees and managers

• Implementation of continuous learning tools or rituals

• Facilitation of soft skills training and change management support

• Consulting to align L&D strategy with business objectives

💡 What sets me apart: the ability to translate field needs into concrete actions, a strategic partner posture, and an impact-oriented approach.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
German
Conversational

Workplace preferences

Can work on-site

Mulhouse (up to 50km)

Apple
Business and Operations Manager
January 2024 - July 2025 (1 year and 6 months)
Basel, Switzerland
• Increased business revenue by 12% year-over-year through better team engagement and new performance management systems.
• Generated 25% more qualified B2B leads through new training rollouts that increased employee efficiency on the sales floor.
• Coordinated DACH-region training initiatives that reduced shrinkage by more than 50% quarter-over-quarter through focused micro-learning rollouts.
• Developed training programs that raised team performance across productivity, customer satisfaction, and sales consistency.
• Prepared leadership teams for new store openings by providing training and operational guidance in new markets.
E-learning Training Facilitation Business Development Training Retail
Apple
Learning & Development Manager
August 2021 - January 2024 (2 years and 5 months)
Basel, Switzerland
• Managed training and development for 80+ employees, connecting learning programs to business needs and team growth..
• Provided over 150 hours of individual and group coaching, improving leadership readiness and employee engagement across the store.
• Created a leadership development program that doubled the internal leadership pipeline and increased women in technical roles by 50%.
• Implemented a performance management system using Korn Ferry competencies, improving development conversations and succession planning.
• Rolled out DACH-wide mental health training for leaders, increasing leadership care scores by 9 points in internal surveys..
• Built continuous improvement practices through regular feedback, peer learning sessions, and recognition programs that strengthened performance and autonomy.
• Organized knowledge-sharing initiatives that improved cross-functional collaboration and accelerated onboarding and role transitions.
Apple
Customer Service Manager
March 2019 - August 2021 (2 years and 5 months)
Basel, Switzerland
• Handled 1,200+ weekly service appointments while maintaining top NPS scores across the DACH region for consistent customer satisfaction.
• Introduced peer learning with in-market champions, increasing "technical knowledge" ratings from Swiss customers by 9 points.
• Created an internal knowledge database that improved diagnostic accuracy and increased successful device repairs by 14% over replacements.
• Provided training and coaching that improved first-contact resolution and reduced escalation time, helping the team handle high-pressure situations.