Arnaud Johnson

I help startups and SMEs structure their back-office, streamline their financial operations, and secure their cash flow. At Malt, I managed the entire billing cycle for over 10,000 B2B clients, while significantly improving the collection rate.

I am comfortable in demanding environments where rigor, inter-team coordination, and responsiveness are key.

✅ What I offer

• Billing & Collections: invoice issuance, multi-channel reminders, payment tracking, dispute resolution

• Customer & Administrative Support: managing 60+ emails/day, resolving Jira tickets, coordinating with accounting, sales & legal teams

• Financial Reporting: KPI tracking, monthly cash reporting, audit preparation

• Tools & Processes: workflow improvement, documentation, support on internal tools (CRM, Jira, dashboards)

💡 Some concrete results

• 📈 Improvement of the collection rate from 52% to 70% in 6 months, unlocking over €1.2M in monthly cash

• 💸 €900,000 in overdue payments recovered through an optimized reminder strategy

• 🧾 Operational management of billing for 10,000+ B2B clients in France and Europe

• 🛠️ Resolution of 130+ Jira tickets/month on financial and contractual issues

🧰 Skills & Tools

• Technical: Excel (advanced), Jira, Salesforce, Zendesk, internal CRM, Tableau

• Languages: French (native), English (C1), Spanish (B2)

• Soft skills: autonomy, efficiency, stress management, inter-team communication

🤝 My way of working

• 🎯 One-off or recurring interventions, according to your needs

• 🔁 Responsiveness, reliability, confidentiality guaranteed