Arnaud Goutagneux

Arnaud supported us in an audit of ServiceNow HR knowledge base. He helped us to identify both the features that we were not leveraging properly, as well as the existing features that we were not leveraging at all in line with the needs collected from the knowledge base users. He also helped us in assessing the impact of these potential changes on our governance. Last he supported us in the definition and the documentation of a roadmap including both technical and governance aspects (roadmap that we are currently deploying). Arnaud was instrumental in the success of this initiative: his knowledge of Service Now and of knowledge management were key. He was able to bring a comprehensive perspective and to establish rapidly a good relationship with the different stakeholders (knowledge base owner, knowledge base managers, technical team, etc.). Indeed, Arnaud understands the dynamic and challenges of a large multinational company which facilitated his on-boarding. Overall, it was a pleasure to work with Arnaud. He is very solution and deliverable oriented and has a strong work ethics. He is flexible and open to comments.